Barbara Poole
Schenectady,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Dental Claims Adjudicator
The Preferred Group
Latham, New York
09.2020 - Current
- Collaborated with team members and management to meet goals.
- Communicated with clients to explain policy coverage and regulations.
- Prepared and presented claims to other insurance companies and collaborated to gain necessary information to resolve claims.
- Investigated high volume of insurance claims to determine validity and coverage eligibility.
- Determined claim status and negotiated to reach reasonable settlements or denials.
- Handled complaints and grievances using negotiating and problem-solving skills.
Travel Bureau Agent / Housekeeping
The Killington Resort
Killington, Vermont
09.1998 - 08.2000
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Collaborated with staff members to make accurate reservations.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Data Entry
The Preferred Group
Schenectady, New York
07.1996 - 07.1998
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Organized, sorted and checked input data against original documents.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Located and corrected data entry errors and reported to management.
- Executed data verification to detect errors.
Education
High School Diploma -
Schalmont High School
Schenectady, NY06.1983
Skills
- Claims processing paperwork
- Client relationship management
- Benefits review
- Claims
- Prior authorization processing
- Patient contact
- Insurance industry experience
- Data integrity
- Clerical Support
- Dependable and Responsible
Timeline
Dental Claims Adjudicator
The Preferred Group
09.2020 - Current
Travel Bureau Agent / Housekeeping
The Killington Resort
09.1998 - 08.2000
Data Entry
The Preferred Group
07.1996 - 07.1998
High School Diploma -
Schalmont High School
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