Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Work Availability
Quote
Timeline
GeneralManager
Kevin Roberts

Kevin Roberts

Dallas,TX

Summary

Highly motivated Service Manager with 1.5 years of Pest Control experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. Main talent is being able to create company buy-in.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Service Manager

Moxie Pest Control
Dallas, Texas
09.2020 - Current
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, adhered to service level agreements and provided detailed job training.
  • Guided techs on pesticides, proper PPE, equipment usage, operation and trouble shooting.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Managed efficient teams of up to 30 employees.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Assessed employee work and improved performance with Evaluations and One on One approaches.

Shift Lead

Milk Chocolate LLC - Crumbl Franchise
Irving, TX
02.2022 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained and mentored 40+ new employees to maximize team performance.
  • Responded to and resolved customer questions and concerns.
  • Kept employees operating productively and working on task to meet business and customer needs.

Flight Line Dispatcher

Hillsboro Aero Academy
Hillsboro, OR
05.2018 - 05.2020
  • Monitored over 1000's of flights, coordinated schedules and recorded changes in master schedule.
  • Evaluated weather trends along routes and notified flights of adverse weather conditions.
  • Monitored movement of over 75 aircraft to minimize delays and maximize safety.
  • Collaborated with maintenance crews and air traffic control to resolve problems and facilitate seamless operations.
  • Trained and developed new 5 hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
  • Maintained flight and events logs, aircrew flying records and flight operations records of incoming and outgoing flights.
  • Worked flexible hours; night, weekend, and holiday shifts.

Warehouse Worker

GTM Manufacturing
Groveland, FL
07.2016 - 05.2018
  • Loaded, unloaded and moved raw steel material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Manually set up machinery, lathes and grinders.
  • Used CNC and manual equipment to perform both initial and final machining.
  • Closely monitored equipment to detect and report malfunctions and prevent accidents.
  • Studied daily work instruction, sketches, drawings, blueprints and manuals to determine dimensions and tolerances accurately.
  • Operated and maintained up to 12 different mill and lathe machines to fabricate over 50 parts

Film Crew

AMC Theatres
Lake Buena Vista, FL
04.2016 - 04.2018
  • Floated between departments to assess needs and manage small tasks as assigned.
  • Professionally trained by The Walt Disney Company in proper, efficient and friendly customer service.
  • Worked flexible hours; night and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained over 20 different theaters
  • Accurately completed 1000's of transactions
  • Interacted with 1000's of guests on a weekly basis

Restaurant Team Member

Panda Express Restaurant Group
Clermont, FL
09.2015 - 05.2016
  • Greeted guests pleasantly and answered menu questions.
  • Operated register to process payments and collect cash payment for order totals.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Greeted customers at drive-thru and took food orders.

Christian Missionary

The Church Of Jesus Christ Of Latter-day Saints
Monterrey, Mexico, Nuevo Leon
07.2011 - 07.2013
  • Volunteered in overseas locations and in various roles.
  • Led groups of 6 volunteers on community service missions through 4 areas to preach, educate on scriptural teachings and promote English, faith in God and breaking vice habits.
  • Proselytized people and imparted knowledge of faith using strong public speaking and one-on-one discussions.
  • Provided spiritual care through visitation, counseling and prayer.
  • Increased and established 4 congregations

Education

Commercial Aviation License - Aviation

American Flyers
Addison, TX
12.2022

Private Pilot's License And Instrument Rating - Aviation

Hillsboro Aero Academy
Hillsboro, Oregon
04.2018

Some Education - Civil Engineering

Brigham Young University - Idaho
Rexburg, ID
04.2015

GED -

Westview High School
Beaverton, OR
06.2010

Skills

  • Building employee company buy-in
  • Tool and equipment maintenance
  • Resolve customer and employee complaints
  • MS Office
  • Creating first impressions with employees and customers
  • Business administration
  • Managing company fleet of over 30 vehicles
  • Training and Development of over 50 employees
  • Actively apply 7 Habits
  • Staff Management
  • Managing service operations
  • Managing and ordering inventory
  • Quality Assurance
  • Data Management
  • Third-Party Collaboration
  • Word Processing
  • Culture Development
  • Issue and Complaint Resolution
  • Customer Retention Strategies
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Customer Feedback
  • Customer Satisfaction

Accomplishments

  • Obtained my Eagle Scout Award at the age of 15. For my project lead a group of over 50 volunteers to create over 45 care packages for troops overseas. I also worked with the American Legion in providing material supplies for the project.
  • Fluent in Spanish after two years in Mexico. I can read, write, speak and listen articulately well.

Affiliations

  • The Church of Jesus Christ of Latter-Day Saints
  • Aircraft Owners & Pilots Association (AOPA)

Certification

  • Licensed Pest Control Technician with the Texas Department of Agriculture (TDA) - 1.5 Years
  • Licensed Termite Inspector (TDA) - 6 months
  • Licensed Thermal Acoustical Pest Control (TAP) Installer and Inspector - 4 months
  • Licensed Private Pilot - 300+ hours
  • Instrument Rating - 50+ hours

Languages

Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Honor is dead. But I'll see what I can do.
Brandon Sanderson

Timeline

Shift Lead

Milk Chocolate LLC - Crumbl Franchise
02.2022 - Current

Service Manager

Moxie Pest Control
09.2020 - Current

Flight Line Dispatcher

Hillsboro Aero Academy
05.2018 - 05.2020

Warehouse Worker

GTM Manufacturing
07.2016 - 05.2018

Film Crew

AMC Theatres
04.2016 - 04.2018

Restaurant Team Member

Panda Express Restaurant Group
09.2015 - 05.2016

Christian Missionary

The Church Of Jesus Christ Of Latter-day Saints
07.2011 - 07.2013

Commercial Aviation License - Aviation

American Flyers

Private Pilot's License And Instrument Rating - Aviation

Hillsboro Aero Academy

Some Education - Civil Engineering

Brigham Young University - Idaho

GED -

Westview High School

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Kevin Roberts