CAROL GIBSON
Jacksonville,FL
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing customer satisfaction.
Overview
29
29
years of professional experience
Work History
Customer Service Consultant
Self Employed
Jacksonville, FL
06.2002 - Current
- Collected customer feedback and recommended solutions to management in order to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Customer Service Manager
AT&T Universal Card Services
Jacksonville, FL
05.1990 - 06.1999
- Collected and analyzed call center statistics, sales rates, costs and customer service metrics.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Encouraged departmental associates to present positive, exemplary image to customers.
Education
Bachelor of Science - Accounting
Jones Business College
Jacksonville, FL05.1981
Skills
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Responding to Difficult Customers
- Patient and Empathetic
- Team-Oriented and Cooperative
- Establishing and Maintaining Customer Relationships
- Promoting Brand and Company Identity
- Cultural Awareness and Sensitivity
Medical Marijuana Patient
I received my Medical Marijuana License in 2019 before chemotherapy starting in November of that year. Medical marijuana helped me through my treatment, surgery, and recovery. It has also helped me mentally through the past two years of isolation and insecurity. As a patient, I have experienced the medicinal qualities first-hand. I am now learning how to cook with both CBD and THC. I feel my knowledge of the product will help me with customer questions while realizing that I can only speak to my experience and never offer medical advice.
Timeline
Customer Service Consultant
Self Employed
06.2002 - Current
Customer Service Manager
AT&T Universal Card Services
05.1990 - 06.1999
Bachelor of Science - Accounting
Jones Business College
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