Alexandria Wooten
Estero,FL
Summary
Attentive Supervisor bringing track record of success in motivating and empowering employees. Dependable in carrying out management orders and exceeding team performance targets. Continuously develops staff and enhances processes for optimal operations.
Overview
5
5
years of professional experience
Work History
Seller
Coach Outlet
Estero, FL
11.2021 - Current
- Assisted customers via live chat and email messaging in determining product features to make purchase choices.
- Cross-sold complementary products to customers using special algorithms and promotional software.
- Photographed and posted product listings online to accurately describe product's benefits and advantages.
- Utilized electronic transaction services such as PayPal to receive and process customer payments.
- Looked through and analyzed online and physical inventory to determine availability of products.
- Packed, labeled and shipped products to customers, providing accurate delivery timelines.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Capitalized on customer up-sell opportunities.
- Developed, maintained and utilized diverse client base.
- Prepared and deliver customer sales quotes.
- Opened new merchandise and stocked sales floor racks and shelves.
- Contributed to team objectives in fast-paced environment.
Key Holder
Greg Norman
Estero, FL
11.2021 - 01.2022
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Streamlined opening and closing procedures as integral member of store staff.
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Returned change and currency and processed debit and credit card payments.
Server
American Cruise Lines
Guilford, CT
09.2021 - 11.2021
- Performing designated tasks on two-week rotation.
- Performing responsibilities in fine-dining setting.
- Preparing and serving alcohol beverages with knowledge to recommend drinks to accompany specific foods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Inspected dishes and utensils for cleanliness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Supervisor
Victoria Secret & Co
Estero, Florida
02.2021 - 08.2021
- Assigned tasks to team members based on individual strengths and promoted teamwork-driven environment to meet goals
- Created culture of continuous improvement, inspiring employees to take action to solve problems
- Developed department leadership among team members by coaching and providing challenging assignments
- Developed employees to improve their knowledge bases, increase team value and improve leadership potential
- Addressed and resolved customer inquiries and complaints and engaged with customers
- Supervised hourly and temporary personnel, providing work direction
- Evaluated performance of associates and mentored underperforming employees on ways to improve
- Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale
- Managed employee performance through coaching
- Analyzed productivity reports to manage overall performance.
Deli Clerk
Jewel Osco
Frankfort, Illinois
10.2018 - 09.2020
- Checked counters to assure that foods were refrigerated at appropriate temperatures
- Greeted customers, took orders, recommended new products, and provided efficient service
- Sliced, weighed, and wrapped deli items carefully to preserve freshness
- Operated equipment and cleaned after use, keeping surfaces sanitized
- Helped customers select products based on tastes and preferences
- Updated prices to obtain accurate scanning and pricing of items weighed and packaged
- Ensured popular products were stocked to meet customer demand
- Accepted phone orders and prepared foods for pickup and delivery
- Engaged each guest warmly and with friendly demeanor to build immediate positive relationship
- Presented cheerful attitude when assisting customers
- Resolved customer complaints, striving to have happy customer every time
- Assisted new team members with responsibilities through effective training, on-going mentoring, and hands-on support
- Adhered to proper food handling, safety, and sanitation standards during, service, and clean up, including maintaining food at proper temperatures
- Followed recipes to prepare food according to company guidelines and in compliance with safe food handling procedures
- Wrapped menu item such as sandwiches and cold entrees for serving
- Restocked serving stations to keep team efficient and minimize customer service delays
- Restocked low supplies during shifts, including meats, eating utensils and napkins
- Packaged simple foods like sandwiches, salads and entrees
- Communicated with customers regarding orders, comments and complaints
- Volunteered to work unpopular shifts such as holiday and night shifts in support of team members and business needs
- Worked independently and teamed up with others to ensure productive workflow
- Showed comprehensive understanding of products, ingredients, and prices.
Cashier
Barracos
Burbank, Illinois
04.2016 - 09.2018
- Processed cash register transactions by inputting product costs and giving back change
- Counted money in cash drawers at start of each shift and balanced drawer at end of each shift
- Adhered to all cash handling policies and procedures
- Greeted all customers and provided prompt and friendly service
- Collected payment for customer purchases
- Recognized for providing efficient service with high degree of accuracy
- Verified prices and calculated totals using point of sale (POS) systems
- Maintained merchandise displays, including desserts, and drinks
- Operated POS cash register, handling average of 100 transactions on average daily
- Solved complaints by customers and issued credits for returned merchandise
- Bagged and packaged customer orders and purchases.
Education
Certification, Medical Administration -
Kennedy King College
Chicago, IL07.2019
No Degree - Medicine
Saint Xavier University
Chicago, ILSkills
- Stocking and replenishing
- Cash Handling
- Store opening and closing
- Interpersonal Communication
- Attention to Detail
- Analytical and Critical Thinking
- Delegation and Supervision
- Inventory Management
- Employee Training
- Project Management
- Point of Sale Systems
Timeline
Seller
Coach Outlet
11.2021 - Current
Key Holder
Greg Norman
11.2021 - 01.2022
Server
American Cruise Lines
09.2021 - 11.2021
Supervisor
Victoria Secret & Co
02.2021 - 08.2021
Deli Clerk
Jewel Osco
10.2018 - 09.2020
Cashier
Barracos
04.2016 - 09.2018
Certification, Medical Administration -
Kennedy King College
No Degree - Medicine
Saint Xavier University