Josephine Karen Ariokot
Andover,MA
Summary
Professional leader with comprehensive experience in managing and guiding teams to achieve strategic objectives. Strong focus on team collaboration, adaptability, and delivering results in dynamic environments. Expertise in strategic planning, conflict resolution, and performance optimization. Known for reliability, effective communication, and fostering cohesive and motivated team culture.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Logistics Manager
Mission Aviation Fellowship
01.2020 - Current
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Monitored logistics performance and identified improvement opportunities.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Negotiated favorable terms with carriers, resulting in significant cost savings for the organization without compromising service quality.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Reduced warehouse storage costs with effective space utilization strategies.
- Oversaw the procurement process, establishing strategic partnerships with suppliers to reduce lead times and minimize stockouts.
- Collaborated with cross-functional teams to ensure seamless coordination of supply chain activities.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
- Improved inventory accuracy by developing and implementing enhanced control systems.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Led adoption of sustainable logistics practices, reducing carbon footprint and operational costs.
Utilities Man / Squad Leader for Unit 153
United States Navy
01.2020 - Current
Program Manager
Eliot Community human services
01.2022 - 01.2024
- Recruit, mentor, and monitor the progress of newly hired staff members to improve overall performance and productivity; administer development and execution of quality indicators through ISP process and program goals
- Collaborate on creating and executing individualized Treatment Plans
- Ensure health, safety and emotional well-being of individuals served
- Secure personal belongings, maintain financial records, and support household management
- Train and mentor direct care staff on program routines and documentation
- Maintain schedules and staffing ratios
- Complete required documentation and ensure compliance with billing requirements
- Facilitate community involvement through work, recreation and volunteer activities
- Support individuals in activities of daily living, such as personal care, cooking and transportation
- Evaluate individual admissions, referrals, and discharges while ensuring on-time program completion and individual records per defined agency and funding source standards
- Facilitate communication among families/guardians, DDS, and external service providers; oversee all aspects of housekeeping and maintenance of house and vehicle
- Steer management of individuals' funds and possessions in compliance with set ISP and Agency guidelines
- Develop and execute the latest agency/department policies and procedures to ensure smooth workflow
- Improve program efficiency and client satisfaction by seamlessly managing multifaceted operational processes
Assistant Program Manager
North Suffolk Community health services
01.2021 - 01.2023
- Nurture a home-like atmosphere within residential settings to provide conducive environment for effective educational instruction and individual growth
- Teach residents/individuals functional, socialization, recreational, residential, leisure, and functional communication skills aimed at improving relevant skill sets
- Respond to critical situations per established agency policies and comply with legal requirements as a mandated reporter by notifying relevant authorities, including direct supervisor and DPPC, while assuring vulnerable individuals' safety and protection
- Report to physicians and ensure adherence to doctor's orders and recommendations while delivering comprehensive support for individuals by assisting with medical appointments and treatments
- Foster robust relationships with individuals in home program groups, promoting community and well-being through personalized care and attention
International Flight Attendant
Flydubai Airlines
01.2020 - 06.2020
- Increased passenger loyalty by consistently delivering outstanding customer service experiences on all flights.
- Handled challenging situations calmly under pressure such as medical emergencies or disruptive passengers in order to ensure the well-being of all individuals onboard.
- Assisted passengers with special needs, ensuring a comfortable and enjoyable travel experience.
- Administered first aid assistance when necessary during flights according to established protocols.
- Provided accurate and timely information to passengers regarding flight details, boarding procedures, and in-flight services.
- Conducted post-flight assessments to identify areas for improvement within the cabin environment or service delivery process.
- Promoted a welcoming atmosphere for international travelers by utilizing language skills when appropriate.
- Managed in-flight sales transactions accurately, maintaining proper inventory levels and ensuring correct cash handling procedures were followed.
- Facilitated smooth boarding processes by assisting with ticket verification, luggage stowing, and seating arrangements as needed.
- Supported seamless flight transitions by collaborating with ground staff during arrivals and departures.
- Assisted with training new air hostesses, sharing expertise and helping develop their skills for optimal performance.
- Demonstrated excellent communication skills while handling passenger inquiries, concerns, and complaints professionally and courteously.
Education
Diploma - Aviation
Uganda Aviation School
01.2015
Bachelor - International Business
Makerere University
01.2012
Skills
- Strategic Issue Resolution
- Client Relationship Management
- Defensive Driving
- Consistent Reliability
- Crisis Management
- Risk Identification Skills
- Cultural Sensitivity
- Service Excellence
- Analytical Problem-Solving
- Flexibility in Work
- Effective Multitasking
- Accident-Free Driving History
Certification
- CPR Certified
- MAP Certified
- CPI Certified
- First Aid Training and BLS certification
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Program Manager
Eliot Community human services
01.2022 - 01.2024
Assistant Program Manager
North Suffolk Community health services
01.2021 - 01.2023
Logistics Manager
Mission Aviation Fellowship
01.2020 - Current
Utilities Man / Squad Leader for Unit 153
United States Navy
01.2020 - Current
International Flight Attendant
Flydubai Airlines
01.2020 - 06.2020
Bachelor - International Business
Makerere University
Diploma - Aviation
Uganda Aviation School
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