Kyle Mason
Pickerington,OH
Summary
Relationship-driven business leader with over ten years of experience in operations, sales, and client management. As Director of Development at SBC Small Business Consulting, successfully forged key partnerships with national organizations like Grow America and TCbL, launching services across multiple states and significant programs such as SSBCI. Leveraged experience as a former business owner to achieve remarkable growth by scaling a start-up to $1M in revenue within nine months. As Senior Branch Manager, led operations and sales teams, overseeing a $40M portfolio and consistently achieving a target of $2M in annual growth. Proven track record as a leader, sales expert, and integrator poised to drive success for any organization.
Overview
10
10
years of professional experience
Work History
Director of Development
SBC Consulting
02.2024 - Current
- As Director of Development, I build genuine relationships with partners to help understand market needs
- Work with partners to help small businesses, mostly owned by women and minority entrepreneurs, across the U.S
- Through partnerships with SBDCs, CDFIs government agencies and ecosystem builders, and mission-based lenders
- During my short time, several large partnerships have developed with national ecosystem builders, states rolling out our SSBCI, WBC partnerships, and multiple SBDCs
- In addition, I have been involved in rolling out policies and procedures to help the organization minimize risk and work towards achieving the overall vision
- Within 6-months:
- Managing relationships with the two largest CDFIs in the US: Grow America and TCbL
- Launched two SSBCI programs, West Virginia Women's Business Center and Jobs Investment Trust as well as Wisconsin's SSBCI Program
- Grow SBC into two separate states, Wisconsin and Kansas, based on my own network with no prior SBC relationships
- Awarded three grants/ RFPs: Bounce Innovation Hub, Accelerate Columbus, and Appalachian Community Capital.
Founder and CEO
Mason Home Services, LLC
09.2023 - 02.2024
- As CEO of a home remodeling service company, managed end-to-end project delivery, from initial client consultations to final execution
- built strong relationships with clients by understanding their unique needs and providing tailored remodeling solutions for homes and office spaces.
- I oversaw project management, budgeting, full P&L responsibilities, and vendor relations, ensuring timely completion and high-quality results.
- My commitment to delivering exceptional customer service and fostering trust was key to growing the business, which ultimately led to a successful exit.
- From start-up to growth over $1M in sales within 6-months
- Onboarded, trained, and developed a team of seven within the same timeframe
- Built and managed policies to protect and manage risk.
Sr. Branch Manager
Kemba Financial Credit Union
05.2014 - 09.2023
- As Branch Manager at KEMBA Financial Credit Union in Columbus, Ohio, I oversaw daily operations, led a dynamic team, and ensured excellent member service.
- Held full P&L responsibility and drove business growth through strategic sales initiatives, community outreach, and relationship management.
- My role included financial oversight, risk management, staff development, regulatory compliance, and interviewing and onboarding for the entire retail footprint, including senior management.
- I was committed to optimizing branch performance and strengthening community connections in alignment with KEMBA's mission.
- Successfully managed a staff of 12 with a mix of sales and operations professionals.
- Responsible for $40M portfolio and $2M in revenue growth each year
- Responsible for new customer acquisition and growth of existing relationships
- Developed and onboarded dozens of senior leaders for the organization.
Education
Bachelor's degree - Finance
DeVry University
Columbus, OH01.2019
Skills
- Strategic Planning
- Profit & Loss
- Relationship Management
- CRM Software
- Sales Management
- Risk Management
- Project Management
- Staff Training
- CRM Integration
- Conflict Resolution
- Strategic Partnerships
Timeline
Director of Development
SBC Consulting
02.2024 - Current
Founder and CEO
Mason Home Services, LLC
09.2023 - 02.2024
Sr. Branch Manager
Kemba Financial Credit Union
05.2014 - 09.2023
Bachelor's degree - Finance
DeVry University
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