Shaneka Patterson
Chicago,IL
Summary
Skilled Customer Assistance Counselor with background in resolving complex customer inquiries and complaints. Strengths include strong interpersonal skills, problem-solving abilities, and deep understanding of customer service etiquette. Previous roles involved troubleshooting issues to ensure customer satisfaction and maintaining high levels of client retention.
Overview
12
12
years of professional experience
Work History
Customer Assistance
Chicago Transit Authority, CTA
Chicago
11.2023 - Current
- Offered customer assistance in locating items.
- Provided customer assistance with ATM services such as deposits or withdrawals.
- Operated in-app helpline to provide rapid customer assistance.
Environmental Services Housekeeper
Evanston Hospital
Evanston, Illinois
06.2021 - 10.2023
- Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
Manager on Duty
Taco Bell
Dubuque, Iowa
02.2019 - 01.2020
- Implemented new operational procedures, increasing efficiency.
- Maintained inventory levels by ordering supplies as needed.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Housekeeping Room Attendant
Holiday Inn Hotel Sandton
Chicago, Illinois
01.2017 - 01.2017
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.
- Organized supplies for use based on expected customer needs.
Assistant Manager, Customer Service
SUBWAY®Restaurants
Chicago
01.2013 - 01.2015
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Created and managed budgets for travel, training, and team-building activities.
Education
High School Diploma -
Englewood Academy High School
6200 S. Stewart 06-2008
Skills
- Customer assistance and interaction
- Customer assistance
- Counter customer assistance
- Virtual customer assistance
Timeline
Customer Assistance
Chicago Transit Authority, CTA
11.2023 - Current
Environmental Services Housekeeper
Evanston Hospital
06.2021 - 10.2023
Manager on Duty
Taco Bell
02.2019 - 01.2020
Housekeeping Room Attendant
Holiday Inn Hotel Sandton
01.2017 - 01.2017
Assistant Manager, Customer Service
SUBWAY®Restaurants
01.2013 - 01.2015
High School Diploma -
Englewood Academy High School