Summary
Work History
Education
Skills
Certification
Timeline
Generic

Kieran Plante

I.T Professional
Philadelphia,PA

Summary

Technologist with experience configuring computers, servers, and applications. Devoted troubleshooter with understanding of system architecture and diagnostics. Critical thinker and adept at problem solving. Attentive to detail, and invested in ensuring customer satisfaction in a range of operations and situations.

Work History

Associate Technical Support Engineer

LogicMonitor
Austin, TX
04.2021 - 10.2021
  • Served as the primary point of contact for supporting and troubleshooting a SaaS infrastructure monitoring solution in distinct customer environments.
  • Created and updated documentation for both public and internal product support type articles.
  • Debugged Powershell and Groovy scripts used to gather information using WMI and SNMP.
  • Analyzed monitoring and environment issues to identify troubleshooting methods needed for quick remediation.
  • Worked with the software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.

Freelance I.T Consultant

Independent Contractor
Philadelphia, PA
03.2018 - 04.2021
  • Migrated, setup, and managed Office 365 for multiple clients. Configured policies, user settings, Exchange, and
    Active Directory.
  • Provided user support and break / fix.
  • Diagnosed and repaired hardware. Offered recommendations and purchased new equipment.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.

Tour Director

Globus, EF Explore America, Grand Classroom
USA And Canada
09.2017 - 04.2021
  • Traveled with groups of adults / students to various location in the U.S, managing trip logistics, fulfilling itineraries, providing commentary, solving problems as they arise, and ensuring guest satisfaction.
  • Worked closely with management staff to create new and lucrative tours.
  • Provided information through narratives on various sites throughout multiple cities, relaying stories to provide interest.
  • Built personal relationships with guests to promote positive experiences.

Systems Administrator (Co-op)

Hajoca Corporation
Ardmore, PA
03.2016 - 10.2016
  • Maintained and updated core production servers in VMware.
    Managed Office 365 environment (Microsoft Suite, Exchange, Active Directory, OneDrive).
  • Maintained computer image used for all company provisioned hardware.
  • Scripted tasks using Powershell / Python.
  • Resolved customer support tickets escalated from Tier 1 Helpdesk support.
  • Created patches and solutions to fix bugs in existing applications.
  • Contributed to various IT-related projects

Desktop Engineer (Co-op)

EMoney Advisor
Conshohocken, PA
03.2015 - 10.2015
  • Provided user support and problem resolution for computer peripherals (desktops, laptops, printers, conferencing systems, wireless platforms, telephony.)
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
  • Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
  • Deployed, scripted, and documented MBAM encryption software companywide.

Help Desk Analyst (Co-op)

Bayada Home Health Care
Langhorne, PA
03.2014 - 10.2014
  • Supported 3500 end-users via remote-control support tools to set up new computers, troubleshoot existing
    hardware and software.
  • Provided technical support for Dell desktop and laptop hardware, printers, and network equipment, and Microsoft Suite software.

Education

Bachelor of Science - Information Technology

Drexel University
Philadelphia, PA
09.2013 - 06.2017

Skills

Customer Service

Windows Server / OS

Office 365 / Active Directory

Desktop / Application Support

Python / Powershell

AWS / Azure Cloud

Linux OS

Certification

AWS Certified Solutions Architect (SAA)

Timeline

AWS Certified Solutions Architect (SAA)

11-2021

Associate Technical Support Engineer

LogicMonitor
04.2021 - 10.2021

Cisco Certified Network Associate (CCNA)

01-2021

CompTIA Network+

11-2020

Freelance I.T Consultant

Independent Contractor
03.2018 - 04.2021

Tour Director

Globus, EF Explore America, Grand Classroom
09.2017 - 04.2021

Systems Administrator (Co-op)

Hajoca Corporation
03.2016 - 10.2016

Desktop Engineer (Co-op)

EMoney Advisor
03.2015 - 10.2015

Help Desk Analyst (Co-op)

Bayada Home Health Care
03.2014 - 10.2014

Bachelor of Science - Information Technology

Drexel University
09.2013 - 06.2017

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Kieran PlanteI.T Professional