Masthan Reddy Pagadala
SAINT LOUIS,Missouri
Summary
Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Associate Technical Support Engineer
Tech Mahindra
06.2021 - 06.2022
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Performed root cause analysis of reported issues to enact corrections.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Gathered trend data from customer calls and interactions.
Education
Master of Science - Computer And Information Systems
Saint Louis University
St Louis, MO05.2024
Skills
- Problem Resolution
- Microsoft SQL Servers
- Customer Service
- Computer Programming
Technical Skills
- Python
- SQL
- C#
- AWS
- UNIX
Academic Projects
- Co-author for a published paper in IJMPERD Energy sources “MANAGEMENT CONVERSION, AND UTILIZATION OF WASTE PLASTIC AS A SOURCE OF SUSTAINABLE ENERGY TO RUN AUTOMOTIVE”.
- Co-author published paper in IJMPERD “ENERGY AND ENERGY ANALYISIS OF DIESEL ENGINE RUN ON DIFFERENT SECOND GENERATIONS OF BIODIESEL”.
- Co-author published paper in IJMPERD “MODELING OF CUTTING FORCE AND VIBRATION IN HELICAL MILLING”
Internship Project
Title : Stress Analysis on Bogie Wheel of PIF Project
Software : ANSYS software
Company : ISRO (Indian Space Research Organization)
Duration : 6 months
Timeline
Associate Technical Support Engineer
Tech Mahindra
06.2021 - 06.2022
Master of Science - Computer And Information Systems
Saint Louis University
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