Dante Petrizzo
Matawan
Summary
Associate Technical Support Engineer with proven track record of high productivity and efficiency. Extensive helpdesk experience with a focus on resolving complex technical issues for end-users. Skilled in clear communication of complicated concepts and adept at handling diverse inquiries professionally.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Associate Technical Support Engineer
CentralReach
Holmdel
11.2023 - Current
- Diagnosed customer issues and provided timely solutions to maintain customer satisfaction.
- Assisted in onboarding processes for new hires, ensuring smooth transitions.
- Coordinated with management to align training goals with company objectives.
- Consistently support team members with challenging issues to ensure success
- Optimized Initial Response Time, Time to Resolve, and Customer Feedback Survey metrics.
Ensured top performance across all key client service metrics.
Monitored and analyzed response times and resolution durations for improvement opportunities.
Technical Support Engineer
iCIMS
Holmdel
08.2021 - 04.2023
- Provided technical support to clients using iCIMS software solutions.
- Diagnosed and resolved software issues for diverse customer inquiries.
- Collaborated with development teams to address system bugs and enhancements.
- Engaged in multiple product initiatives within iCIMS Platform, focusing on Career Sites for premium customers.
Customer Service Specialist
Best Buy
Holmdel
05.2017 - 02.2021
- Resolved customer complaints using effective communication and problem-solving skills.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to improve customer service strategies.
- Maintained a clean and organized sales floor for optimal customer experience.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Summer Camp Counselor
The Y (YMCA)
Marlboro
06.2013 - 08.2015
- Supervised daily activities and ensured safety for all campers.
- Planned and organized recreational games and educational programs.
- Assisted with conflict resolution among campers to maintain a positive environment.
Education
Associate of Arts - AA -
Brookdale Community College
01.2019
Skills
- Technical Training
- Employee Training
- Customer support
- Client relationship management
- Process improvement
- Effective communication
- Conflict resolution
- Technical troubleshooting
- Computer skills
- Remote office availability
Certification
- Automate Cybersecurity Tasks with Python
- Connect and Protect: Networks and Network Security
- Play It Safe: Manage Security Risks
- Put It to Work: Prepare for Cybersecurity Jobs
References
References available upon request.
Timeline
Associate Technical Support Engineer
CentralReach
11.2023 - Current
Technical Support Engineer
iCIMS
08.2021 - 04.2023
Customer Service Specialist
Best Buy
05.2017 - 02.2021
Summer Camp Counselor
The Y (YMCA)
06.2013 - 08.2015
Associate of Arts - AA -
Brookdale Community College
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