Erica Eckenhoff
Lumberton,NJ
Summary
Versatile and enthusiastic individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of job responsibilities and training in customer service. Motivated to learn, grow and excel in veterinary medicine.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress
Ark Road Brewery
Lumberton, New Jersey
05.2021 - 09.2021
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted new customers, discussed specials and took drink orders.
- Stayed up-to-date on menu changes to help customers make food choices.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Checked identification for minimum age for sale of alcoholic beverages.
- Kept server areas clean and stocked to increase efficiency while working tables.
Veterinary Technician
East Coast Equine
Chesterfield, NJ
03.2018 - 03.2020
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Managed adjoining veterinary supply shop that sold medications, animal food and pet equipment.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Made visits to farms to assist with animal emergencies such as injury, disease and birthing.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Assisted senior staff with blood analyses and physical assessments.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Collected patient biopsies and blood samples for laboratory analysis.
- Implanted subcutaneous identification microchips into animals.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Restaurant Waitress
Prospectors Steakhouse And Saloon
Mount Laurel, New Jersey
09.2018 - 01.2019
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Operated POS systems to cash out customer checks and complete order transactions.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Completed credit payments via card processing systems.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Cultivated warm relationships with regular customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Education
Associate of Science - Pre Veterinary Medicine
Otterbein University
Westerville, OHAssociate of Science - General Studies
Rowan College At Burlington County
Mount Laurel, NJAssociate of Science - Pre-Veterinary Medicine
Stockton University
Absecon, NJ05.2022
Skills
- Conflict and Complaint Resolution
- Customer Service and Rapport
- High Energy and Stamina
- Relationship Building
- Verbal and Written Communication
- Upselling and Cross Selling
- Service-Oriented
- Reliable and Responsible
- Detail-Oriented
- Multitasking and Prioritization
- Client Relations
- Problem Sensitivity
- Problem Solving
- Staff Training
Certification
- US Pony Club C3 and HB
- United States Equestrian Federation HS Varsity (4 years )
Timeline
Waitress
Ark Road Brewery
05.2021 - 09.2021
Restaurant Waitress
Prospectors Steakhouse And Saloon
09.2018 - 01.2019
Veterinary Technician
East Coast Equine
03.2018 - 03.2020
Associate of Science - Pre Veterinary Medicine
Otterbein University
Associate of Science - General Studies
Rowan College At Burlington County
Associate of Science - Pre-Veterinary Medicine
Stockton University