Hi, I’m
AMANDA CHAMERS
___________________
Akron,Ohio
It is never too late to be what you might have been.
George Eliot
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
11
years of professional experience
3
years of post-secondary education
Work History
ROI Call Center Solutions, Akron, OH
Customer Service Associate
2021.04 - 2021.12 (8 months)
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered basic technical support for clients on wide range of company products.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Communicated with clients to review contracts, answer questions and determine special circumstances.
- Prepared documents for projects in accordance with project manager, team or client specifications.
Signet Jewelers, Akron, OH
DC Fulfillment
2018.05 - 2020.08 (2 years & 3 months)
Job overview
- Led a crew of 6-8 people on the sortation machine, making sure things were run quickly and smoothly
- Ensured all jewelry was in good shape and labeled properly (brand, price, etc.)
- Processed jewelry from closed stores or other returns using proprietary software
- Picked orders, scanned products and packed boxes.
- Updated computer tracking system with latest product movements.
- Processed and restocked returns.
- Uncovered and resolved errors with minimal oversight.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
West Side Bakery, Akron, OH
Counter Clerk
2015.09 - 2018.05 (2 years & 8 months)
Job overview
- Addressed guest complaints and resolved issues to promote satisfaction.
- Operated cash register to accurately complete customer financial transactions.
- Displayed food under appropriate hot or cold conditions to promote freshness and adhere to safe food-handling standards.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Maintained clean and organized appearance for restaurant areas to attract and retain customers.
- Provided assistance to customers requiring help by carrying-out and loading purchases.
- Received deliveries, unpacked boxes, checked off items in system and stored products in stockroom.
Akron Medina Vet Clinic, Medina, OH
Kennel Attendant
2015.04 - 2015.09 (5 months)
Job overview
- Protected animals from care errors by maintaining clear and secure tags.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Provided top-notch customer service to every customer and exceptional care to animals.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Followed pet care instructions for dietary needs and medication regimens.
PetSmart, Medina, OH
Petcare Assistant Team Lead
2013.02 - 2015.04 (2 years & 2 months)
Job overview
- Administered regular and special medications for pets.
- Monitored water quality and temperature for fish tanks.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Oversaw area cleaning and maintenance of zoological areas and enclosures.
- Monitored overall health of animals through daily observation and hands-on training.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Facilitated inter-departmental communication to effectively provide customer support.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Target, Medina, OH
Floor Associate
2011.08 - 2013.04 (1 year & 8 months)
Job overview
- Greeted customers, helped locate merchandise and suggested suitable options.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Answered questions about store policies and addressed customer concerns.
- Increased sales and customer satisfaction through personalized servicing.
- Effectively located merchandise across various stores to address customer needs.
RadioShack, Brunswick, OH
Sales Representative
2010.08 - 2011.06 (10 months)
Job overview
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Organized sales paperwork, presented proposals and finalized contracts.
Education
Cleveland State University
No Degree from Psychology
2001.05
Highland High School
High School Diploma
2001.08 - 2004.06 (2 years & 10 months)
Skills
Troubleshooting skills
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Associate
ROI Call Center Solutions
2021.04 - 2021.12 (8 months)
DC Fulfillment
Signet Jewelers
2018.05 - 2020.08 (2 years & 3 months)
Counter Clerk
West Side Bakery
2015.09 - 2018.05 (2 years & 8 months)
Kennel Attendant
Akron Medina Vet Clinic
2015.04 - 2015.09 (5 months)
Petcare Assistant Team Lead
PetSmart
2013.02 - 2015.04 (2 years & 2 months)
Floor Associate
Target
2011.08 - 2013.04 (1 year & 8 months)
Sales Representative
RadioShack
2010.08 - 2011.06 (10 months)
Highland High School
High School Diploma
2001.08 - 2004.06 (2 years & 10 months)
Cleveland State University
No Degree from Psychology
2001.05
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