Hi, I’m
AMANDA CHAMERS
___________________
Akron,Ohio
It is never too late to be what you might have been.
George Eliot
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
11
years of professional experience
3
years of post-secondary education
Work History
ROI Call Center SolutionsAkron, OH
Customer Service Associate
04.2021 - 12.2021
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered basic technical support for clients on wide range of company products.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Communicated with clients to review contracts, answer questions and determine special circumstances.
- Prepared documents for projects in accordance with project manager, team or client specifications.
Signet JewelersAkron, OH
DC Fulfillment
05.2018 - 08.2020
Job overview
- Led a crew of 6-8 people on the sortation machine, making sure things were run quickly and smoothly
- Ensured all jewelry was in good shape and labeled properly (brand, price, etc.)
- Processed jewelry from closed stores or other returns using proprietary software
- Picked orders, scanned products and packed boxes.
- Updated computer tracking system with latest product movements.
- Processed and restocked returns.
- Uncovered and resolved errors with minimal oversight.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
West Side BakeryAkron, OH
Counter Clerk
09.2015 - 05.2018
Job overview
- Addressed guest complaints and resolved issues to promote satisfaction.
- Operated cash register to accurately complete customer financial transactions.
- Displayed food under appropriate hot or cold conditions to promote freshness and adhere to safe food-handling standards.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Maintained clean and organized appearance for restaurant areas to attract and retain customers.
- Provided assistance to customers requiring help by carrying-out and loading purchases.
- Received deliveries, unpacked boxes, checked off items in system and stored products in stockroom.
Akron Medina Vet ClinicMedina, OH
Kennel Attendant
04.2015 - 09.2015
Job overview
- Protected animals from care errors by maintaining clear and secure tags.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Provided top-notch customer service to every customer and exceptional care to animals.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Followed pet care instructions for dietary needs and medication regimens.
PetSmartMedina, OH
Petcare Assistant Team Lead
02.2013 - 04.2015
Job overview
- Administered regular and special medications for pets.
- Monitored water quality and temperature for fish tanks.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Oversaw area cleaning and maintenance of zoological areas and enclosures.
- Monitored overall health of animals through daily observation and hands-on training.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Facilitated inter-departmental communication to effectively provide customer support.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
TargetMedina, OH
Floor Associate
08.2011 - 04.2013
Job overview
- Greeted customers, helped locate merchandise and suggested suitable options.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Answered questions about store policies and addressed customer concerns.
- Increased sales and customer satisfaction through personalized servicing.
- Effectively located merchandise across various stores to address customer needs.
RadioShackBrunswick, OH
Sales Representative
08.2010 - 06.2011
Job overview
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Organized sales paperwork, presented proposals and finalized contracts.
Education
Cleveland State University
No Degree from Psychology
05.2001
Highland High School
High School Diploma
08.2001 - 06.2004
Skills
Troubleshooting skills
Customer Relations
Data Entry
Problem-Solving
Attention to Detail
Active Listening
Written Communication
Typing 65 wpm
Organization and Time Management
Microsoft applications proficiency
Cross-functional team collaboration
Self-direction
Order fulfillment
Professional telephone demeanor
Word processing
Organization
Planning and Coordination
Critical Thinking
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Associate
ROI Call Center Solutions
04.2021 - 12.2021
DC Fulfillment
Signet Jewelers
05.2018 - 08.2020
Counter Clerk
West Side Bakery
09.2015 - 05.2018
Kennel Attendant
Akron Medina Vet Clinic
04.2015 - 09.2015
Petcare Assistant Team Lead
PetSmart
02.2013 - 04.2015
Floor Associate
Target
08.2011 - 04.2013
Sales Representative
RadioShack
08.2010 - 06.2011
Highland High School
High School Diploma
08.2001 - 06.2004
Cleveland State University
No Degree from Psychology
05.2001