Michelle Oliver
Franklin,TN
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Office Manager and Opperator Asistant
Chick-fil-A South Franklin And Barry Farms
Franklin, TN
01.2019 - Current
- Answer constant flow of guest phone calls with minimal wait times.
- Manage appointment scheduling, employee and event itineraries to improve productivity initiatives.
- Establishing workflow processes, monitor daily productivity and to implement modifications to improve overall performance.
- Manage office operations while scheduling appointments for department managers.
- Maintain computer and physical filing systems.
- Evaluate employee records and productivity to complete employee evaluations.
- Coach new hires on company processes while employees to achieve maximum production.
- Complete clerical tasks such as filing, copying and distributing mail.
Travel Professional Specializing in Disney Travel
Majestic Kingdom Travel
Franklin, TN
05.2016 - Current
- Book and plan a Disney Destination vacation for a variety of families and budgets.
- Arrange travel accommodations for groups, families, and special needs clients.
- Organizing memorable travel itineraries and vacations for clients.
- Maintain CRM (client record management) of clients.
- Respond to clients' questions, issues and complaints and implement appropriate solutions.
Assistant Teacher
Mustard Seed Pre-School
Franklin, TN
08.2016 - 05.2021
- Worked closely with lead teacher to develop lesson plans to meet educational goals for each child.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors. As well as facilitate learning for young children had room to learn self-control.
- Maintained classroom by sanitizing and disinfecting surfaces, tools, and toys to minimize germ spread.
- Supervised children during in-classroom activities and on playground.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Stayed up to date with educational and facility training. including: first aid, CPR, intruder scenario, inclement weather, and disaster scenarios.
Nursery Teacher
Christ Community Church
Franklin, TN
04.2005 - 05.2016
- Greeted parents and children at drop off.
- Sanitized toys, play surfaces, and equipment each day to maintain safety and cleanliness.
- Enforced pick up and dropoff policies to maintain children's safety.
Assistant Preschool Teacher
Mustard Seed Pre-School
Franklin, TN
08.2009 - 05.2014
- Worked closely with lead teacher to develop lesson plans to meet educational goals for each child.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors. As well as facilitate learning for young children had room to learn self-control.
- Maintained classroom by sanitizing and disinfecting surfaces, tools, and toys to minimize germ spread.
- Supervised children during in-classroom activities and on playground.
- Prepared for lessons by gathering educational materials and setting up equipment.
Unit Secretary, Neonatal Intensive Care
Tallahassee Memorial Healthcare, Inc
Tallahassee, FL
08.2001 - 11.2004
- Organized paperwork such as charts and reports for office and patient needs.
- performed administrative duties to facilitate unit tasks and meet team goals.
- Processed lab paperwork and requests according to physicians' orders. (paper charts)
- Answered phone calls into the unit, including visitors to the closed unit.
- verified the identification of visitors and hospital staff
Education
Bachelor of Science - Nursing
Marion University At Nashville
Nashville, TN 08.2013 - 05.2016
Bachelor of Arts - Management And Human Relations
Trevecca Nazarene University
Nashville, TN 10.2007 - 12.2008
Skills
Friendly nature
Sorting and labeling
First Aid
CPR
Customer Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager and Opperator Asistant
Chick-fil-A South Franklin And Barry Farms
01.2019 - Current
Assistant Teacher
Mustard Seed Pre-School
08.2016 - 05.2021
Travel Professional Specializing in Disney Travel
Majestic Kingdom Travel
05.2016 - Current
Bachelor of Science - Nursing
Marion University At Nashville
08.2013 - 05.2016
Assistant Preschool Teacher
Mustard Seed Pre-School
08.2009 - 05.2014
Bachelor of Arts - Management And Human Relations
Trevecca Nazarene University
10.2007 - 12.2008
Nursery Teacher
Christ Community Church
04.2005 - 05.2016
Unit Secretary, Neonatal Intensive Care
Tallahassee Memorial Healthcare, Inc
08.2001 - 11.2004