Alexandra Perez
Palmetto Bay,FL
Summary
Dynamic and results-oriented professional with extensive experience in sales, customer service, and client relationship management. Proven track record of building trust, communicating effectively, and delivering tailored solutions that consistently exceed performance goals. Adept at managing multiple priorities while fostering positive customer experiences and driving team success. Actively pursuing opportunities in healthcare administration, operations management, or sales to leverage strong interpersonal, organizational, and problem-solving skills for organizational growth and exceptional service delivery.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Sales Representative
Richard Gonzalez’s State Farm Agency
10.2025 - Current
- Develop and maintain relationships with prospective and existing clients by identifying insurance needs and recommending personalized coverage solutions
- Educate customers on auto, home, life, and business insurance products, helping them make informed decisions to protect their families and assets
- Generate and follow-up on leads through phone calls, referrals, and digital inquiries to drive new business growth
- Deliver exceptional customer service by addressing policy questions, resolving concerns, and ensuring a positive client experience
- Collaborate with agency team members to achieve sales goals, increase retention, and support daily office operations
Retail Associate/ Cashier
Victoria’s Secret/ Pink
01.2022 - Current
- Connect with customer urgently by educating on product features, fit, and promotions to drive purchases and build brand loyalty (rewards program/ credit cards)
- Assist the team with reaching the companies daily, weekly, and monthly numbers/ goals and smooth store operations
- Maintained visually appealing displays in line with company merchandising
Assistant Swim Coach
St. Thomas University
07.2022 - 05.2025
- Coach and mentor collegiate student-athletes, fostering performance, discipline, and personal development
- Plan and oversee training sessions while promoting teamwork, accountability, and a positive team culture
- Support daily program operations and contribute to the overall success of the team
Education
M.S. - Healthcare Administration
St. Thomas University
Miami Gardens, FL05.2024
B.A. - Natural Sciences with a Specialization in Marketing
St. Thomas University
Miami Gardens, FL05.2022
A.A. - Biology
Indian River State College
Fort Pierce, FL04.2020
Skills
- Accountability
- Leadership
- Strong Work Ethic
- Time Management
- Results Oriented
- Social Skills
- Attention to Detail
- Customer Service
Accomplishments
- NAIA National Champions for the Men’s St. Thomas University Swimming Team (March 2024)
- Bobcat Choice Award: Most Valuable Swimmer for Women's Team (April 2022 and April 2020)
- Oral presentation Award for the 2021 Summer Research Institute Symposium (October 2021)
- Captain of the Men's and Women's Swimming team (August 2020-2022)
- NJCAA National Champion (March 2019 and March 2020)
Certification
- Notary (May 2026-May 2030)
- Adult and Pediatric First Aid/CPR/AED (May 2025-May 2027)
- Florida Life and Annuities 2-14 (Issued November 2025)
- Florida 4-40 Customer Representative (CIR) License (Issued October 2025)
- Lean Six Sigma Master Black Belt (Issued October 2023)
Timeline
Sales Representative
Richard Gonzalez’s State Farm Agency
10.2025 - Current
Assistant Swim Coach
St. Thomas University
07.2022 - 05.2025
Retail Associate/ Cashier
Victoria’s Secret/ Pink
01.2022 - Current
A.A. - Biology
Indian River State College
B.A. - Natural Sciences with a Specialization in Marketing
St. Thomas University
M.S. - Healthcare Administration
St. Thomas University
Awards
- Coached the NAIA National Champions for the Men’s St. Thomas University Swimming Team (March 2024)
- Men’s and Women’s Swimming Team Captain at St. Thomas University (August 2020-May 2022)
- Bobcat Choice Award: MVP (Spring 2020, Spring 2022)
- Oral Presentation Award for the 2021 Summer Research Institute Symposium (October 2021)