Eric Morales

• Safely and efficiently transported goods to various locations within specified time frames
• Demonstrated exceptional customer service by ensuring timely and accurate deliveries
• Maintained a clean and organized vehicle to uphold company's professional image
• Effectively communicated with customers to confirm delivery details and address any concerns
• Adhered to all traffic laws and company policies to ensure safety and compliance

Working under an experienced pool contractor with over 30 years in his trade, I worked in the installation and maintenance of pools, learning proper techniques and safety protocols.

Job duties would include:

• Pool Acid Washing 
• Cement Mixing & Forming
• Tile Application & Cutting
• Plastering
• Complete Pool Plumbing & Electrical Routing
• General Pool Maintenance

Full time installer for The Sliding Door Company.

Installations of interior commercial and residential custom-made sliding metal and glass solutions.

Job duties would include:

• Installation of closet doors, room dividers, suspended doors, barn doors, bifold doors, partition walls, swing doors, and wall slide doors.
• Documentation
• Travel for week-long timespans
• Manufacturing and assemblation at company warehouse
• Driving

With an extensive knowledge of computer hardware, I had an internship at Johanson Technology helping the IT team with the company IT helpdesk duties.

Duties would include:

• System image cloning and installation.
• Serving as first point of contact for customers needing technical support. 
• Addresses and resolves basic incidents and requests. 
• Analyzes requests regarding use of application software or hardware; logs and tracks all incidents and requests, from identification through resolution
• Follows up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and that customer communication is complete.
•  Documents IT Systems policies, procedures, and guidelines.
•  Document resolutions, update self-help and staff knowledge bases.