Shawn Williams
Spring Branch,TX
Summary
Dedicated and Detail oriented IT Support Specialist with2 years of experience in computer tech, seeking to leverage technical expertise to drive success in a principal role. Proficient in hardware and software troubleshooting, computer networking, and IT support. Possesses certifications in ITIL, CompTIA Network+, CompTIA Security+, and CompTIA A+. Great customer service skills with the ability to collaborate and working proficiently with others
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Support Specialist
DataSearch Inc
06.2023 - Current
- Performed hardware repairs and upgrades, including replacing faulty components and installing memory modules/Drive Replacement
- Managed user accounts, permissions, and access rights in Active Directory
- Conducted software installations, upgrades, and patches across the organization's computer systems
- Proficient in Linux MAC and Windows Operating systems
- Use of Microsoft applications on a day to day basis ( Word, Excel, Exchange, Microsoft365 Admin center )
- Workstation Set up/ Configuration
- Ability to troubleshoot Printer and Scanner issues and Configuration
- Windows Server Hardware Configuration And Support
- Development of Intermediate SQL query's
- Knowledge of basic Networking Protocols like FTP,SFTP,TCP/IP
Retail Associate
The Home Depot
02.2022 - 06.2023
- Set goals to achieve complete customer satisfaction, which included tracking down hard-to-find merchandise in a variety of locations
- Helped drive high customer retention by providing accurate information about promotions, customer programs, and products
- Educated customers about promotions to increase sales
- Provided training and acted as a peer coach for new salespeople
- Kept an eye on the sales floor and merchandise displays to make sure they were in good shape, restocking or reorganizing products as needed
- Approached each problem with a fresh mind and analytical strategies to quickly resolve concerns
Education
Some college (No degree) - Computer and Information Sciences
San Antonio College
San Antonio, TXHigh School - undefined
Smithson Valley High School
Spring Branch, TX01.2021
Skills
- Knowledge of Wireless Access Points and Routers
- Hardware Configuration and Replacement
- TCP/IP
- Active Directory and User Permissions
- SQL Query Development
- Printer/Scanner Support
- Hardware evaluation
- MS Office/365 Admin
- Software Troubleshooting
- Conflict resolution
- MS Office
- Customer service
- Self-motivated
- Communications
- Microsoft outlook
Certification
- CompTIA A+ Technician
- CompTIA Network+
- CompTIA Security+
- ITIL Foundation
- MCP Certification
Timeline
IT Support Specialist
DataSearch Inc
06.2023 - Current
Retail Associate
The Home Depot
02.2022 - 06.2023
High School - undefined
Smithson Valley High School
- CompTIA A+ Technician
- CompTIA Network+
- CompTIA Security+
- ITIL Foundation
- MCP Certification
Some college (No degree) - Computer and Information Sciences
San Antonio College
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