Bernadette Gallegos
Mesa,AZ
Summary
Professional
Overview
38
38
years of professional experience
Work History
Catalog Auditor
TEK System/DoorDash
Mesa, AZ
09.2022 - 01.2024
- Responsible for catalog audits on the website
- Checked name of item to make sure it corresponded with guidelines
- Verified the photo was within the guidelines for the background and quality were correct
- Followed the taxonomy for convenience and grocery bar-codes and where the item would be located
- Researched and wrote descriptions for skus
- Creatively problem solved to find and append UPC codes for skus.
- Verified outdated data and implemented necessary changes to records.
- Verified accuracy and completeness of data entry into the database system.
- Reviewed existing information for accuracy and made necessary corrections.
- Remained focused for lengthy periods to accurately perform work with adequate speed.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Document Review Specialist
Epiq Systems
Phoenix, AZ
02.2019 - 06.2019
- Review documents that were breached
- Enter data from breached documents
- Redact certain information that is required when sending documents
- 2nd level review of data entered missing information, made certain information is correct and accurate.
- Converted documents for specific personnel or project needs.
- Analyzed data from documents to identify discrepancies or errors.
- Reviewed legal documents for accuracy and completeness.
- Completed day-to-day duties accurately and efficiently.
Customer Service Representative
RemX
Phoenix, AZ
10.2018 - 02.2019
- Assisted customers finding solutions to problems making recommendations based on extensive product knowledge
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming positive experiences
- Process enrollment forms received through incoming faxes
- Answered incoming calls, and faxes daily, addressing customer inquiries and providing information on status of case
- Assist patient and healthcare providers with enrollment forms
- Provided information regarding copay assistance program and Merck Patient Assistance Program
- Obtained insurance policy details for providers and prescriptions for the pharmacy
- Report Potential Adverse Events.
Mortgage Loan Processor
Movement Mortgage
Tempe, AZ
11.2015 - 06.2018
- Provide support to loan officer and underwriter teams by ensuring the timely, judicious, and accurate processing of mortgages
- Review and verify borrowers' income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submission
- Ensure compliance with company policies, underwriting guidelines and lending program requirements
- Make sure all files were completed prior to underwriting hand-off and coordinate effectively with title companies to ensure smooth closings
- Managed pipeline of 35-40 loans at any given time.
Home Preservation Specialist
Wells Fargo Bank
Chandler, AZ
01.2015 - 11.2015
- Provide support to loan officer and underwriter teams by ensuring the timely, judicious, and accurate processing of mortgages
- Review and verify borrowers' income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submission
- Ensure compliance with company policies, underwriting guidelines and lending program requirements
- Ascertain all files were completed prior to underwriting hand-off and coordinate effectively with title companies to ensure smooth closings
- Managed pipeline of 30-35 loans at any given time.
Customer Service A/R Supervisor
Emerald AR Systems Medical Extended Business Office
Phoenix, AZ
08.2012 - 01.2015
- Provided leadership, oversight, and support to team of EBO Account
- Lead team meetings
- Assist with enforcing company policies and procedures to front line staff
- Conduct call observations and evaluations for front line staff
- Reconciliation of accounts daily
- Set the automated dialer for inbound calls
- Managed total department call volume of 250 per day
- Communicate with client via computer portal regarding patient account
- Assign tasks and projects as needed to make goals
- Resolve all patient complaints
- Directed training of new team members and mentored each to promote productivity accuracy and friendly service
- Facilitate ongoing development of front-line staff confirming satisfactory level of proficiency
- Review, validate and report areas of non-compliance of policy
- Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information
- Translate scripts from English to Spanish.
Lead Clerk
Circle K
Mesa, AZ
01.2011 - 08.2012
- Provided customer service
- Cashier Audit inventory to place orders
- Coordinating deliveries
- Money accountability
- Assist customers.
Customer Service
Mortgage PRO USA LLC
Mesa, AZ
07.2009 - 01.2011
- Exhibited exceptional customer service at all times, including addressing customer inquiries and ensuring resolution
- Entered orders into a computer database system
- Adhered to all company policies procedures and safety standards
- Utilized exceptional communication to connect with customers, assess needs and present solutions
- Answered incoming calls, and faxes daily, addressing customer inquiries and providing information on status of case
- Organized and scheduled office meetings as well as client appointments for team of 5 professionals, effectively accommodating hectic agendas
- Set up appointments
- Contact Real Estate Agents and Title Agencies
- Contact lenders to facilitate any conditions from the mortgage loan
- Gather additional documentation to meet all conditions and close escrow on time
- Making sure closing of mortgage loan had taken place and to deliver any updates or changes to all parties involved on the Real Estate transaction.
English Structured Language Tech
Holmes Elementary
Mesa, AZ
08.2007 - 05.2009
- Tech Monolingual Children English
- Letter naming and sounding
- Instruct students to write
- Teach phonemic awareness
- Assist with state testing.
District Leader
Primerica
Scottsdale, AZ
06.2006 - 08.2007
- Present Financial Needs Analysis
- Contact customers to refinance
- Assist to complete first mortgage applications and second mortgage applications
- Provided property and causality insurance
- Help people get out of debt and collect all paperwork for investments.
Instructional Aide
Center of Education Excellence
Tempe, AZ
08.2004 - 06.2006
- Assistance in kindergarten classroom
- Prepare letters and PowerPoint presentations for parents
- Design writing lessons
- Give instruction on class work and assist the children in reading/preparing reading lessons
- Complete paperwork for lunches that have been ordered
- Supervise children at lunch time and after school
- Construct art lessons and assist student with the lesson.
Substitute Teacher/Playground Aide/Translator/Nurse
Burke Basic School
Mesa, AZ
11.2001 - 07.2004
- Supervised all ages of children on the before and after school and at recess
- Assisted in the classroom helping the children to read and write
- Administered medical assistance to the children in the nurse's office
- Provided translation for Spanish speaking families.
Medical Transcription
DEIS
Phoenix, AZ
09.1999 - 11.2001
- Performed data transcribing of medical forms and documents in home
- Performed clerical and office duties
- Completed tasks on or before deadlines with no supervision
- Knowledge of medical codes and the correct forms needed.
Police Officer
City of Albuquerque
Albuquerque, NM
05.1987 - 06.2000
- Enforced all City, State and Federal Laws
- Handled Traffic Stops, DUI/DWI, Domestic Abuse, Child Abuse and all other law infractions
- Provided translating Spanish to English and transcribed documents and reports
- Completed interviews with victims and witnesses
- Handled investigations, undercover work, and confidentiality
- Accomplished acting supervisor duties.
Administrator II
City of Albuquerque
Albuquerque, NM
05.1986 - 05.1987
- Performed typing, transcribing, interviewing victims and witnesses
- Handled setting appointments
- Accomplished all office and clerical duties as needed
- Gave instruction on class work
- Performed acting supervisor responsibilities.
Bankruptcy Specialist I
LoanCare Servicing LLC
Chandler, AZ
- Provide excellent and courteous customer service to clients that are in active and discharge chapter 7 and 13 bankruptcy
- Perform customer verifications effectively communicate with customer via telephone, email, and chat
- Provided information in response to inquiries about mortgage products and services
- Provide information in response to inquiries about mortgage products and services evaluate all relevant information to handle inquiries and complaints
- Maintain customer records by updating account information
- Assist with identifying root causes and explain the best solution to resolve customer concerns in an expedient manner
- Review the loan on Black Knight-MSP, BKFS LoanSphere and AACER in order to explain to the homeowner where they the bankruptcy process stands
- Know the processes for FNMA, FHLMC, FHA, VA and GNMA and Private Investors
- Assist with the Spanish speakers in translating.
Education
Associate of Arts in Business Administration -
American Intercontinental Un.
06.2005
Skills
- I am fully bilingual
- Microsoft Word, Excel and Power Point
- Provide outstanding customer services
- Great verbal and writing communication
- Self-motivate
- Ability to adapt to ongoing change
- Strong interpersonal communication and organization
- Efficient in creating a call center focus
Languages
- Can speak, read, and write Spanish fluently.
- Knowledge of basic sign language.
References
Professional references furnished upon request.
Timeline
Catalog Auditor
TEK System/DoorDash
09.2022 - 01.2024
Document Review Specialist
Epiq Systems
02.2019 - 06.2019
Customer Service Representative
RemX
10.2018 - 02.2019
Mortgage Loan Processor
Movement Mortgage
11.2015 - 06.2018
Home Preservation Specialist
Wells Fargo Bank
01.2015 - 11.2015
Customer Service A/R Supervisor
Emerald AR Systems Medical Extended Business Office
08.2012 - 01.2015
Lead Clerk
Circle K
01.2011 - 08.2012
Customer Service
Mortgage PRO USA LLC
07.2009 - 01.2011
English Structured Language Tech
Holmes Elementary
08.2007 - 05.2009
District Leader
Primerica
06.2006 - 08.2007
Instructional Aide
Center of Education Excellence
08.2004 - 06.2006
Substitute Teacher/Playground Aide/Translator/Nurse
Burke Basic School
11.2001 - 07.2004
Medical Transcription
DEIS
09.1999 - 11.2001
Police Officer
City of Albuquerque
05.1987 - 06.2000
Administrator II
City of Albuquerque
05.1986 - 05.1987
Bankruptcy Specialist I
LoanCare Servicing LLC
Associate of Arts in Business Administration -
American Intercontinental Un.
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