Veronica Gonzalez
Houston,TX
Summary
Proven leader in enhancing operational efficiency at RA Sushi Bar Restaurant, adept in HRIS software like SAP and ADP, and skilled in fostering teamwork and empathy. Recognized for precision in auditing at DoorDash, significantly improving merchant data accuracy. Excelled in roles requiring critical thinking and problem-solving, consistently driving performance improvements and positive workplace culture.
Overview
7
7
years of professional experience
Work History
Catalog Auditor
DoorDash
05.2023 - Current
- Ensured precision of merchants' data by making necessary catalog corrections.
- Ensured timely completion of assignments for merchant clients.
- Aided in process and workflow improvements through effective collaboration with team leads.
- Coordinated with other teams to ensure a smooth flow of operations.
- Earned frequent recognition as a leading employee of the week due to contributions to team efforts in fostering a positive workplace culture, as well as managing and completing priorities and deadlines.
Assistant Manager
RA Sushi Bar Restaurant
01.2018 - 12.2022
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Created reports on sales trends, inventory levels, and financial data.
- Communicated regularly with customers to gain insights into their needs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Ensured compliance with safety regulations and company policies.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Interviewed and onboarded new hires.
Education
BBA - Human Resources Management
Lamar University
Beaumont, TX05-2024
Associate of Arts - General Studies
San Jacinto College
Pasadena, TX12-2018
Skills
- HR Software and Tools: HRIS software: SAP, ADP; Payroll Systems: Gusto, QuickBooks
- Recruitment and Talent Acquisition: Candidate screening, interviewing techniques, onboarding software
- Employee Relations and Compliance: Labor Laws and Regulations, Conflict Resolution
- Compensation and Benefits: Benefits Administration, Compensation Analysis
- Training and Development
- Communication Skills: Verbal and Written
- Interpersonal Skills: Collaboration and teamwork, Empathy, and Emotional Intelligence
- Problem Solving and Critical Thinking
- Organizational Skills: Time Management, Attention to Detail
- Ethics and discretion
Timeline
Catalog Auditor
DoorDash
05.2023 - Current
Assistant Manager
RA Sushi Bar Restaurant
01.2018 - 12.2022
BBA - Human Resources Management
Lamar University
Associate of Arts - General Studies
San Jacinto College
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