Karla Lujan
Cicero,USA
Summary
Professional HR expert with comprehensive experience in talent acquisition, employee relations, and benefits administration. Proven ability to enhance team collaboration and drive results through effective communication and conflict resolution. Skilled in handling multiple tasks with flexibility and efficiency, consistently meeting changing organizational needs. Recognized for reliability and strong interpersonal skills that foster positive workplace culture.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Human Resources Coordinator/Generalist
KZ Recreational Vehicles
Shipshewana, IN
07.2024 - Current
- As an HR Coordinator/Generalist I provide administrative and clerical support to an HR department, often acting as a point of contact for employees and candidates. Handle tasks like recruitment, onboarding, maintaining employee records, and assisting with benefits and training. Also ensure compliance with employment regulations and assist with payroll and other HR-related projects.
- Key Responsibilities:
- Recruitment & Onboarding: Assisting with job postings, screening resumes, scheduling interviews, conducting background checks, and managing the onboarding process for new hires.
- Employee Relations: Addressing employee inquiries, resolving issues, and fostering a positive work environment.
- Record Management: Maintaining accurate and up-to-date employee records, both physical and electronic, in compliance with company policy and legal requirements.
- Benefits Administration: Assisting with the enrollment, management, and communication of employee benefits programs.
- Training & Development: Coordinating training sessions, workshops, and other development programs.
- Compliance: Ensuring adherence to relevant labor laws and regulations.
- HR Operations: Assist with payroll processing, performance management, and other HR-related projects.
- Skills:
- Communication Skills: Excellent verbal and written communication skills are essential for interacting with employees and candidates.
- Organizational Skills: The ability to manage multiple tasks, prioritize effectively, and maintain accurate records is crucial.
- Interpersonal Skills: A positive and approachable demeanor is important for building relationships with employees and fostering a positive work environment.
- Problem-Solving Skills: The ability to identify and resolve issues efficiently and effectively is a key aspect of the role.
- Technical Proficiency: Proficiency in HR software, databases, and Microsoft Office Suite is often required.
- Attention to Detail: Accuracy and attention to detail are essential for maintaining employee records and ensuring compliance.
- Generated payroll reports for management review, providing detailed breakdown of wages, taxes, and deductions.
- Managed garnishments and wage attachments according to legal requirements and court orders.
- Responded promptly to employee inquiries regarding paychecks, deductions, or tax forms.
- Assisted in year-end processes such as W-2 preparation and distribution.
- Assisted with the recruitment and selection process, including posting job openings, reviewing resumes, conducting initial screenings, and scheduling interviews.
- Maintained accurate and up-to-date employee records in compliance with company policies and legal requirements.
- Coordinated new hire onboarding activities, including preparing offer letters, conducting orientation sessions, and ensuring completion of required paperwork.
- Conducted exit interviews to gather feedback from departing employees and identify areas for improvement within the organization.
- Responded promptly to employee inquiries regarding HR policies/procedures or general employment-related questions.
- Ensured compliance with federal/state labor laws by staying updated on changes/regulations affecting HR practices.
- Directs periodic communication to plant employees from Corporate HR and Payroll departments throughout the year.
- Providing Corporate HR and Payroll with employee file documents.
- Reviewing payroll data to ensure consistent and accurate processing.
- Draft and prepare a variety of HR-related letters, communications, and documents.
- Support the day-to-day administration of the Human Resources Information System to ensure data accuracy and integrity.
- Facilitation of company communication via email, telephone, etc.
- Coordinate monthly plant meeting.
- Support the full cycle recruiting process for hourly roles including screening applicants, scheduling interviews, and coordinating onboarding.
- Provide administrative support across HR functions and manage other duties as assigned by HR Manager.
- Serve as a point of contact for employee concerns, providing guidance and resolving workplace issues in accordance with company policy and legal requirements.
- Assist with HR-related projects and process improvements in partnership with the corporate HR team.
- Manage and optimize the Chief Officer's calendar, including scheduling meetings, appointments, and travel.
- Triage incoming email to ensure focus on top priorities, ensuring timely responses and follow-ups.
- Serve as the primary point of contact between the Executive(s) and internal and external stakeholders.
- Prepare and edit correspondence, communications, presentations, and other documents.
- Coordinate complex scheduling and calendar management, as well as content and flow of information to senior executives.
- Handle confidential and sensitive information with integrity and discretion.
- Compile and organize information, develop timelines, and prepare responses to warranty claims.
- Assist in drafting and reviewing legal documents related to warranty claims and litigation processes.
- Assist with HR-related projects and process improvements in partnership with the corporate HR team.
- Handle general administrative tasks such as filing, data entry, and maintaining organized records to support the legal and operational teams.
Human Resources Coordinator
Crane Co
Goshen, IN
01.2022 - 07.2024
- Assisted with the recruitment and selection process, including posting job openings, reviewing resumes, conducting initial screenings, and scheduling interviews
- Maintained accurate and up-to-date employee records in compliance with company policies and legal requirements
- Coordinated new hire onboarding activities, including preparing offer letters, conducting orientation sessions, and ensuring completion of required paperwork
- Managed employee benefits administration by enrolling new employees, processing changes to existing plans, and resolving benefit-related inquiries
- Assisted in the development and implementation of HR policies and procedures to ensure compliance with employment laws and regulations
- Conducted exit interviews to gather feedback from departing employees and identify areas for improvement within the organization
- Supported performance management processes by assisting managers in setting goals, tracking progress, providing feedback, and facilitating performance reviews
- Collaborated with hiring managers to create job descriptions that accurately reflected position requirements and qualifications
- Facilitated training programs for employees on topics such as diversity awareness, sexual harassment prevention, workplace safety protocols etc
- Responded promptly to employee inquiries regarding HR policies/procedures or general employment-related questions
- Prepared reports related to HR metrics such as turnover rates, time-to-fill positions etc., providing insights for strategic decision-making
- Administered employee recognition programs to foster a positive work environment and boost employee morale
- Ensured compliance with federal/state labor laws by staying updated on changes/regulations affecting HR practices
- Bilingual Staffing Specialist
- MBC Staffing-Goshen, IN
- July 2021 to January 2022
- Prepare candidates before interviews
- Screen resumes and job applicants
- Keep detailed records of past applicants information, including resumes, assignments and interview evaluations
- Update clients on hiring status
- Managed full-cycle recruitment process for bilingual candidates, including sourcing, screening, interviewing, and onboarding
- Developed and maintained relationships with a diverse network of bilingual job seekers to ensure a consistent pipeline of qualified candidates
- Collaborated with hiring managers to understand their staffing needs and provide strategic recommendations for attracting top talent
- Conducted thorough candidate assessments to evaluate language proficiency and cultural fit within the organization
- Implemented effective strategies to attract bilingual candidates through job boards, social media platforms, networking events, and community partnerships
- Created compelling job postings that highlighted the benefits of working in a bilingual environment and attracted high-quality applicants
- Utilized applicant tracking system (ATS) to manage candidate data, track progress throughout the recruitment process, and generate reports on key metrics
- Coordinated interviews between candidates and hiring managers while ensuring a positive experience for all parties involved
- Negotiated offers of employment with selected candidates while considering market trends, salary expectations, and company budget constraints
- Provided guidance to hiring managers on best practices for conducting fair and unbiased interviews that assessed both technical skills and language proficiency
- Developed training programs for new hires focused on enhancing their language skills in order to meet client requirements effectively
- Maintained up-to-date knowledge of labor laws related to staffing practices in order to ensure compliance throughout the recruitment process
- Participated in industry conferences and professional development opportunities to stay informed about current trends in bilingual recruiting strategies
- Analyzed workforce demographics data regularly to identify areas where additional diversity initiatives could be implemented
- Collaborated with cross-functional teams such as HR, legal department or marketing team when necessary
- Assisted employees with any questions or concerns regarding employment policies or procedures
- Managed relationships with external vendors such as background check providers or temporary staffing agencies
- Identified areas for improvement within the recruitment process and implemented solutions to enhance efficiency and effectiveness
- Participated in diversity recruiting initiatives aimed at attracting underrepresented groups within the bilingual workforce
Nursing Unit Secretary
Goshen Health
Goshen
11.2017 - 07.2021
- Patient care
- Answering phone calls
- Making appointments
- Answered phone calls and messages for medical facility, scheduling appointments, and handling patient inquiries.
- Managed patient admissions and discharges, ensuring accurate documentation and smooth transitions.
- Oversaw scheduling of appointments and procedures, optimizing unit workflows for efficiency.
- Administered patient care and assisted with daily living activities, enhancing patient comfort and well-being.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions.
- Documented patient information accurately in electronic health records, maintaining compliance with healthcare regulations.
- Supported rehabilitation efforts by assisting patients with mobility exercises and therapeutic activities.
- Trained new staff on best practices for patient care and safety protocols, fostering a collaborative work environment.
- Led initiatives to improve patient satisfaction through personalized care plans and consistent follow-ups.
- Coordinated with multidisciplinary teams to develop comprehensive care strategies tailored to individual patient needs.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Education
No Degree - Business Administration
Ivy Tech Community College of Indiana
Indianapolis, IN05.2028
High school diploma or GED -
Goshen High School
Goshen, IN06.2013
Skills
- Talent acquisition
- Organizational skills
- Customer support ticket management
- Order processing
- Live chat
- Customer support experience within finance industry
- Administrative experience
- Presentation software
- Workday
- HR legal compliance
- Call center experience
- Insurance company experience
- Policy & process development
- Health insurance management
- Life insurance management
- DOT (Department of Transportation) regulations
- Affirmative Action
- Equal Employment Opportunity (EEO)
- Customer support experience within healthcare industry
- Staff scheduling
- Paralegal experience
- QuickBooks
- Mobile applications
- HIPAA
- Retail math
- E-learning (training delivery method)
- E-learning platforms
- Zoom
- Customer service
- FMLA
- Employee relations
- Growth marketing strategy
- Managing executive calendars
- Databases
- Healthcare industry recruitment
- Long-term care facility experience
- Onboarding process management
- Event coordination
- Analysis skills
- Computer operation
- Accounting software
- Healthcare benefits management
- Customer support
- Implementing learning management systems (LMS)
- Customer service training (staff training program)
- Payroll
- Conflict resolution
- Marketing management
- Community outreach
- Data analysis skills
- Task prioritization
- Data collection
- Training delivery
- Adult learning
- Basic math
- Technical Proficiency
- Team training
- Social media platforms
- Multi-line phone systems
- Google Workspace
- Google Sheets
- Document management
- Data reporting
- Microsoft Outlook
- Staffing management
- Microsoft Word
- Change management
- Time management
- Office experience
- Executive administrative support
- Expense management
- Interviewing
- Invoice processing
- Payroll tax processing
- HR sourcing
- Insurance verification
- Clerical experience
- Microsoft Excel
- Job description development
- Utilizing background check services
- Retirement plan management
- Math
- Managing patient records
- FMCSA (Federal Motor Carrier Safety Administration) regulations
- Microsoft PowerPoint
- Payroll direct deposit management
- Compensation administration
- Writing skills
- Conflict management
- Employee grievance management
- Content marketing strategy
- Video editing
- Employee record maintenance
- Personnel records management
- Human resources management
- QuickBooks Payroll
- Pay equity analysis
- Candidate sourcing
- Workplace incident investigation
- Medicare
- Teamwork
- Travel scheduling
- Organization design
- Leadership development programs
- Managed care
- Google Docs
- Implementing HR recruitment processes - HR recruitment processes implemented (More than 10 processes)
- Flexible work arrangement practices
- Safety management experience within manufacturing industry
- Skilled nursing facility experience
- Cultural awareness program implementation
- Inclusive hiring practices
- Benefits administration
- Calendar management
- HR policy development
- Developing in-person training programs
- Merchandising
- Content creation
- Human resources
- Westlaw
- Tuition reimbursement management
- Operations management
- Productivity software
- Continuous quality improvement (CQI)
- High volume recruitment
- Cold calling
- Curriculum development
- Regulatory compliance
- Payroll management
- HR compliance
- Emotional intelligence in HR leadership
- LMS
- Achieving HIPAA compliance
- EMR systems
- Microsoft Office
- Employment law
- Office management
- Online education instructional development
- Data privacy compliance management
- ADP
- Employment & labor law
- Leadership
- Attention to detail
- Accounting systems
- Disability insurance management
- Confidential information handling
- Employee engagement
- Paid time off management
- Negotiation
- Recruitment database management
- Recruitment metrics tracking
- Phone communication
- Management
- Background checks
- Employee offboarding
- Recruitment marketing material development
- Training & development
- Appointment scheduling
- Interpersonal skills
- Continuous improvement
- Recruitment and selection
- Employee data management
- Adaptability
- UKG Pro
- Payroll deduction management
- Payroll record maintenance
- Team management
- Accounts receivable
- Manufacturing company experience
- Employee relationship building
- Nursing home experience
- Manufacturing
- 10 key typing
- Warehouse experience
- Resume screening
- Employee assistance program management
- New hire orientation
- Job offer management
- Client interaction via phone calls
- HR support
- Accounting and finance experience
- Assistance experience within finance industry
- HRIS
- Paychex
- Flexible spending account management
- Accounting
- Stocking
- Wellness program management
- Filing court documents
- Employee onboarding
- Developing safety training programs
- Developing onboarding programs
- Employee attendance management
- Recruiting
- Improving operational efficiency
- Written communication
- Paycheck issuance
- PeopleSoft
- Customer retention strategy
- Gusto
- Wage calculation
- Accounts payable
- Incentive plan management
- Maintaining patient confidentiality
- Long term care experience
- Full cycle recruiting
- ATS
- Quality of hire (recruitment metrics)
- Project coordination
- Data entry
- Marketing strategy development
- Project management
- Employee orientation
- Recruitment ROI tracking
- Marketing
- Talent management
- Go-to-market strategy
- Typing
- Adult education
- ADP Workforce Now
- Performance reviews
- Employee retention
- Payroll processing
- HR systems (technically supported)
- Diversity training
- Managing teams of recruiters
- Transportation industry recruitment
- Health insurance verification via electronic systems
- ChatGPT
- Adobe Acrobat
- Immigration compliance
- Maintains confidentiality
- Recordkeeping
- Microsoft office and docusign
- Exit interviews
- Payroll administration
- Online position posting
- Staff recruiting and retention
- Training programs
- FLUENT IN SPANISH & ENGLISH
- Staff compensation
- Benefits programs
- Human resources audits
- Child labor laws
- Interviewing techniques
- Orientation preparation
- People-oriented
- Hiring and onboarding
- Problem-solving
- Employment record verification
- Onboarding, training, and development
- Unemployment claims
- Recruitment and hiring
- ADP workforce now
Certification
- AED Certification
- Present
- CPR Certification
- CNA
- Professional In Human Resources
- First Aid Certification
- Driver's License
Languages
Bilingual
English - Fluent
Spanish - Fluent
Timeline
Human Resources Coordinator/Generalist
KZ Recreational Vehicles
07.2024 - Current
Human Resources Coordinator
Crane Co
01.2022 - 07.2024
Nursing Unit Secretary
Goshen Health
11.2017 - 07.2021
No Degree - Business Administration
Ivy Tech Community College of Indiana
High school diploma or GED -
Goshen High School