Eric Amaya
HEB Partner
McAllen,TX
Summary
Driven HEB partner and a scholar college student, highly skilled in multitasking and customer service. Crisp leadership skills that are highlighted during university group projects and work assignments. Poised and professional with total commitment to customer satisfaction. Well versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Offers impeccable skills in adaptability, delegation, critical thinking, communication and time management. Certified in word, powerpoint, and excel, and looking to tackle new challenges and available to learn new tasks at will.
Overview
8
8
years of post-secondary education
2
2
Certifications
Work History
Front Desk Operator
Hampton Inn and Suits
Mission, TX
2015 - 2016
- Manage front desk by completing tasks and assisting customers over the phone and in person.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Answered customer telephone calls promptly and appropriately handled needs.
Support Intern
HEB Edinburg Border Region Office
Edinburg, TX
2018 - 2019
- Assisted region team when meetings were in session, such as directing phone calls for Human resources and redirecting emails.
- Sorted and routed mail and packages to recipients.
- Worked closely with senior staff to learn how to work with the HR team.
- Answered and directed telephone calls to correct staff member.
- Monitored network hardware operations to evaluate proper configuration.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
Cashier, checkout operator, Produce partner, Maintenance partner
Company HEB
Edinburg, TX
01.2016 - Current
- Providing customer service while also performing tasks for departments that need assistance.
- Taught associates to operate cash registers and back up team members during busy periods.
- Collected and authorized payments of guests.
- Helped customers complete purchases, locate items and join reward programs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated and closed out drawers with high accuracy to maintain balanced registers.
- Maintained cash drawer of $1000 or more per shift.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Reviewed and resolved differences between accounting information and cash drawer.
- Reviewed weekly sales ads and monitored price changes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Greeted over 100 patients per day.
- Observed checkout station users to determine assistance requirements and maintain store security.
- Checked electronic wire transfers to verify accuracy and protect store and customer interests.
Certified Personal Trainer
Personal Business
Edinburg, TX
2018 - 2021
- Monitored proper execution and form of clients and adjusted positions to improve results and safety.
- Promoted safe and interactive environment for club clients and members.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Trained clients during strength training, cardio vascular exercise and stretching.
- Designed specific workout systems for individual clients based on performance ability.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Educated customers through creative presentations about health and personal benefits of services.
- Built customer loyalty by smoothly executing training initiatives.
- Educated club members about relationship between nutrition and fitness.
Education
Bachelor of Science - Psychology
08.2017 - Current
GPA: 3.68/4.0
South Texas College freshman year student
- Awarded Fall Transfer Scholarship
- Member of National Society of Leadership and Success Honors
- Member of SHRM The University of The Rio Grande Valley
- Awarded President's List Honors Fall 2020
- Dean's List Spring/Fall semester of 2020
- Dean's List Spring/Summer 2021
01.2012 - 01.2016
GPA: 4.0
- Professional development completed in Word, Excel, Powerpoint
Skills
Problem-solving skills
Hospitality service expertise
Word processing
File management
Social perceptiveness
Time management
Communication Skills
Customer service
Critical Thinking
Writing
Adaptability
Decision Making
Team Work
Marketing
Project Management
Data Analysis
Business Communication
Professionalism
Strong work ethic
Leadership
Study Habits
Negotiation and persuasion
Perseverance and motivation
Persistent
Accountable
Interpersonal skills
Accomplishments
Deans list 3x
Presidents list
National Honors Society
Word excel powerpoint certified
HEB development series certified
Certification
Licensed Personal Trainer - 01/06/2020-7/23/2021
Exercising and Healthcare
A passion for healthcare within me is present. This passion has been active since I was a child and I am a certified trainer so I can share my 12+ years of athlete experience with others who want to live a healthy life.
Timeline
The University Of The Rio Grande Valley - Bachelor of Science, Psychology
08.2017 - Current
James Nikki Rowe Highschool - ,
01.2012 - 01.2016
Front Desk Operator - Hampton Inn and Suits
2015 - 2016
Support Intern - HEB Edinburg Border Region Office
2018 - 2019
Cashier, checkout operator, Produce partner, Maintenance partner - Company HEB
01.2016 - Current
Certified Personal Trainer - Personal Business
2018 - 2021