Melissa Frost
Brooklyn,NY
Summary
Proven to excel in high-pressure environments, I leveraged analytical problem-solving and efficient keyboarding skills at Mulligan Security Corp to enhance safety and customer experience. Demonstrating adaptability and client engagement, I consistently improved operational efficiency, contributing to a notable increase in client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Operator
Mulligan Security Corp
01.2024 - 03.2025
- Access Control – Checking tenants and visitors in.
- Foot Patrols – Conducting perimeter and inner checks to ensure the safety of life and property.
- Emergency Response – Responding to different scenarios and contacting emergency services, including management via landline and two-way radios.
- Customer Service – Hospitality trained to provide the best customer experience.
- Incident Reports – Record all live events as they occur.
Hoist Operator
Monadnock Construction
07.2022 - 04.2023
- Operating a hoist. Requires an operator to use power operated cables on winches.
- Moved levers and throttles.
- Start & stop speed of hoist or winch drums in response, to variety of signals, including hand bell and buzzer.
- Observes signals & operates a hoist or gantry in lowering, or moving men/women materials, equipment at a deep tunnel shaft.
- Make daily safety checks on hoist & cables; maintain a close watch of operation; reports mechanical or operational defects or a supervisor.
- Quickly summarize complex information with bullet points, compelling data, or even interesting facts.
Flagger Laborer
RNB Landscape & Construction
10.2020 - 08.2021
- As a Flagger, you are responsible for directing vehicles around the construction sites.
- You will also be responsible for placing barricades, sign boards, and traffic cones.
- In addition to this, you should be recording the license number of those vehicles who disobey rules.
Flagger /General Laborer
My Crew 2 Construction
03.2018 - 09.2020
- Ensured proper usage of signaling devices, including stop/slow paddles, flags, and radios for effective communication among team members.
- Used flagging tools such as stop and slow paddle and red flag.
- Assisted in setting up traffic control plans according to project specifications and local regulations, maintaining orderly work zones.
- Accustomed to nighttime flagging in high traffic areas.
- Controlling traffic.
- Assuring the residence that they are in a safe environment, although there’s a construction sites near by.
- Somme times its was requested to move objects to move objects to allow traffic to flow normally.
Transporter /Delivery Driver
AMB-GCA Services Group.
04.2018 - 08.2019
- Warmly greeted patients and visitors and made each feel welcome.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
- Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Inspect rented vehicles.
- Drive and deliver versicles in between locations.
Maintenance Custodian
Harvard Maintenance
02.2017 - 03.2018
- Provided excellent customer service to building occupants while responding to their concerns about cleanliness or maintenance issues.
- Demonstrated flexibility by adapting to changing priorities and taking on additional tasks as needed.
- Upheld high standards of cleanliness in all aspects of the facility including floors, walls, ceilings, fixtures, appliances.
- Improved facility cleanliness by conducting regular maintenance tasks such as sweeping, mopping, and vacuuming.
Education
GED -
University High School
Orlando, FL09-2007
Skills
- Appointment Coordination
- Efficient Keyboarding Skills
- Client Engagement
- Analytical Problem-Solving
Accomplishments
- Received a job promotion within 8 months of hire date due to outstanding performance.
Certification
Certified F-01, F03 & F04
CPR & AED
Timeline
Front Desk Operator
Mulligan Security Corp
01.2024 - 03.2025
Hoist Operator
Monadnock Construction
07.2022 - 04.2023
Flagger Laborer
RNB Landscape & Construction
10.2020 - 08.2021
Transporter /Delivery Driver
AMB-GCA Services Group.
04.2018 - 08.2019
Flagger /General Laborer
My Crew 2 Construction
03.2018 - 09.2020
Maintenance Custodian
Harvard Maintenance
02.2017 - 03.2018
Certified F-01, F03 & F04
CPR & AED
GED -
University High School
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