Laquita King
Summary
Detail-oriented Front Desk Receptionist and Customer Service professional with experience supporting healthcare and service settings. Handles patient scheduling, appointment coordination, insurance verification, multi-line calls, records management, and daily calendar updates while maintaining accurate information, HIPAA compliance, and a welcoming front office environment.
Overview
22
22
years of professional experience
Work History
Front Desk Receptionist/Phone Operator
Atlanta Heart Associates
McDonough, Georgia
11.2023 - Current
- Scheduled, confirmed, and updated patient appointments while verifying patient and insurance details and keeping daily calendars organized.
- Collaborated with physicians, clinical staff, and team members to ensure efficient patient care delivery.
- Answered incoming calls and arranged appointments through Epic system.
- Addressed customer complaints and issues promptly, adhering to established protocols for resolution.
- Scheduled cardiology appointments and coordinated provider calendars.
- Coordinated referrals, authorizations, and appointment reminders for patients.
- Maintained HIPAA compliance and protected confidential health information.
- Delivered professional customer service by responding swiftly to inquiries via phone or email.
Store Associate
RaceTrac
Atlanta, Georgia
06.2017 - 10.2023
- Delivered friendly and efficient customer service in a high-volume retail environment.
- Operated point of sale systems, processing cash and credit transactions with accuracy to ensure smooth customer experiences.
- Collaborated with coworkers to fulfill daily responsibilities, contributing to streamlined store operations.
Customer Service/Ticket Counter Representative
Greyhound Bus Station
Atlanta, Georgia
04.2007 - 04.2018
- Assisted customers with ticketing and travel arrangements, addressing inquiries and resolving service concerns to enhance customer satisfaction.
- Prepared reports and maintained accurate information to ensure smooth daily operations and compliance with procedures.
- Communicated with drivers and personnel to coordinate timely departures and optimize terminal operations.
Receiving Clerk
Walmart Fulfillment Center
03.2005 - 07.2006
- Checked accuracy of items and quantities in incoming shipments against invoices and purchase orders, minimizing discrepancies.
- Verified inbound shipments against purchase orders and Walmart fulfillment center documentation, ensuring compliance with inventory standards.
- Inspected merchandise for damage, shortages, and labeling accuracy.
- Verified that all merchandise was in good condition upon arrival, and reported any discrepancies or damages immediately.
- Reconciled packing slips with shipping manifests and supplier paperwork.
- Completed packing slips, bills of lading, and receiving reports accurately and on time, facilitating efficient processing of shipments.
- Maintained clean, safe receiving areas across Walmart fulfillment center docks.
Education
High School Diploma -
Northside High School
Lafayette, LouisianaSkills
- Appointment scheduling
- Appointment coordination
- Patient intake
- Insurance verification
- Epic system management
- Front Desk & Reception Operations
- Front desk operations
- Medical Office Support
- Records management
- Multi-Line Phone Systems
- Customer & Patient Service
- Customer support
- Professional Communication
- Professional communication
- Confidentiality & Discretion
- Attention to Detail
- Time management
- Problem Solving
- Cross-Functional Coordination
Personal Information
Title: Front Office Receptionist and Customer Service Professional
Timeline
Front Desk Receptionist/Phone Operator
Atlanta Heart Associates
11.2023 - Current
Store Associate
RaceTrac
06.2017 - 10.2023
Customer Service/Ticket Counter Representative
Greyhound Bus Station
04.2007 - 04.2018
Receiving Clerk
Walmart Fulfillment Center
03.2005 - 07.2006
High School Diploma -
Northside High School