Kaitlyn Courvelle
Divine Massage Spa and Wellness Center
Baytown,TX
1
Certification
6
years of professional experience
Detail-oriented healthcare professional with training as a Medical Administrative Assistant and experience in front desk operations and customer service. Skilled in patient communication, appointment scheduling, medical office support, and record management. Thrives in fast-paced environments while ensuring a welcoming atmosphere for patients and clients.
Work History
Front Desk Receptionist
1 Year 9 Months- Greet clients and provide professional, welcoming customer service in a busy front desk environment.
- Manage high-volume incoming calls, route calls appropriately, and communicate clearly with clients and staff.
- Schedule appointments and maintain organized calendars for multiple staff members.
- Maintain accurate client information and assist with daily front desk administrative responsibilities.
- Handle customer information with confidentiality, professionalism, and attention to detail.
Cashier / Customer Service Representative
11 Months- Provided responsive customer service and resolved questions or concerns efficiently and professionally.
- Processed cash and card transactions accurately while maintaining balanced registers.
- Built positive customer relationships through clear communication and a helpful approach.
- Managed multiple responsibilities effectively in a fast-paced environment.
Teacher
6 Months- Communicated professionally with students and families while supporting daily classroom operations.
- Maintained accurate records and stayed organized while managing multiple priorities.
- Created a supportive, structured environment and responded calmly to changing needs.
Sales Associate
2 Years- Assisted customers with questions and resolved issues professionally.
- Demonstrated strong multitasking and time-management skills during busy periods.
- Maintained organization and supported team operations to promote customer satisfaction.
Education
Certified Medical Administrative Assistant Program - Medical Admin
- Medical terminology and healthcare communication
- Patient scheduling, intake procedures, and front office operations
- Electronic medical records (EMR/EHR) and documentation
- Medical office administration and administrative support
- Insurance verification and documentation
- Patient communication, professionalism, HIPAA, and healthcare ethics
- Vital signs and patient care procedures
GED
Skills
Appointment coordination
Patient Scheduling & Appointment Coordination
Medical Office Administration
EMR/EHR & Data Entry
High-volume Call Management
Medical Terminology
HIPAA & Confidentiality
Front desk operations
Data entry
Front Desk Operations
Customer Service
Patient Communication
Client Relationship Management
Interdepartmental Communication
Patient engagement
Reliable Attendance
Customer engagement
Adaptability
Calm under pressure
Certification
- CMAA - Certified Medical Administrative Assistant
- CT - Certified Typist
- Certified in microsoft Word
- Certified in microsoft Excel
Timeline
Front Desk Receptionist
Divine Massage Spa and Wellness Center
11.2024 - CurrentRead More
Cashier / Customer Service Representative
Twin Liquors
01.2024 - 12.2024Read More
Teacher
Wiz Kids Daycare and Academy
06.2022 - 12.2022Read More
Sales Associate
Ross Dress for Less
06.2020 - 06.2022Read More
GED
Read More
Interactive College of Technology (ICT)
Certified Medical Administrative Assistant Program from Medical Admin
Read More