Addison Doolin
Brighton,IL
Summary
Detail-oriented professional with experience in customer service and retail sales. Skilled in managing client relations and ensuring effective communication between clients and staff. Aiming to contribute to a positive service environment.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Blondie & Co. Salon
Edwardsville, Illinois
06.2025 - Current
- Greeted clients warmly and directed them to appropriate services.
- Answered phone calls and addressed client inquiries promptly.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Managed appointment scheduling using salon management software.
- Coordinated incoming calls, redirecting to appropriate personnel and accurately documenting messages.
- Processed payments and handled cash transactions efficiently.
- Streamlined communication between clients and salon staff to enhance service delivery. between clients and salon staff effectively.
- Assisted stylists by preparing treatment rooms for clients.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Resolved customer complaints promptly, adhering to established protocols for effective issue management.
Retail Sales Associate
Ivy & Blush
Jerseyville, Illinois
03.2024 - 09.2025
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Provided personalized recommendations to customers for optimal product selection.
- Handled customer inquiries and resolved issues promptly, enhancing overall customer satisfaction.
- Resolved customer complaints by actively listening to concerns and providing tailored solutions.
- Processed transactions accurately via point-of-sale systems and cash handling procedures.
- Maintained clean and inviting store environment to enhance customer experience.
- Managed inventory by restocking shelves and organizing merchandise displays to maintain product availability.
- Collaborated with team members to achieve daily sales goals and improve service quality.
Server
Cedarhurst Assisted Living And Memory Care
Bethalto, Illinois
03.2025 - 06.2025
- Provided exceptional dining service to residents in a compassionate manner.
- Took orders from customers accurately and in a timely manner.
- Prepared and presented meals to enhance residents' dining experiences.
- Engaged residents in conversation to create a welcoming atmosphere.
- Maintained cleanliness and organization of dining areas throughout service hours. in conversation to enhance their overall dining experience.
- Collaborated with kitchen staff to fulfill dietary restrictions and preferences. during busy shifts by coordinating tasks effectively.
- Coordinated tasks with team members during peak hours to ensure smooth service.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
High School Diploma -
Southwestern High School
Piasa, IL05-2026
Skills
- Appointment scheduling
- Customer service
- Client relations
- Appointment coordination
- Conflict resolution
- Transaction processing
- Data entry
- Calendar management
- Communication skills
- Written communication
- Team collaboration
- Inventory control
- Stock management
- Supply inventory management
- Appointment planning
- Client service enhancement
Timeline
Front Desk Receptionist
Blondie & Co. Salon
06.2025 - Current
Server
Cedarhurst Assisted Living And Memory Care
03.2025 - 06.2025
Retail Sales Associate
Ivy & Blush
03.2024 - 09.2025
High School Diploma -
Southwestern High School