Brianna Castelle
Staten Island,NY
Summary
Compassionate Patient Care Liaison known for productive and efficient task completion. Skilled in patient advocacy, healthcare coordination, and communication, ensuring smooth operation within healthcare settings. Excel at empathy, active listening, and problem-solving to address patient needs effectively. Committed to fostering positive patient experiences and supporting healthcare team collaboration.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Dr. Galligan & Villas Dental Studio
4143 Richmond Avenue
02.2025 - 06.2025
- Managed multi-line phone system, efficiently directing calls and messages to appropriate departments.
- Greeted and assisted visitors, providing exceptional customer service and maintaining a welcoming atmosphere.
- Scheduled appointments and coordinated meetings for staff, optimizing office calendar management.
- Maintained accurate records of incoming and outgoing correspondence, enhancing communication flow within the office.
- Implemented office procedures to streamline front desk operations, improving overall efficiency and client satisfaction.
- Collaborated with administrative teams to support daily operations and ensure seamless workflow across departments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Organized and maintained files and records to ensure up-to-date documentation.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Handled assignments independently with good judgement and critical thinking skills.
Private Home Caregiver
William Dunne
Brooklyn, NY
01.2021 - 12.2023
- Assisted with meal preparation according to dietary restrictions and preferences.
- Ensured that all necessary supplies were available in the home setting at all times.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Maintained accurate records of services provided and reported any changes in client condition to supervisor or family members.
- Provided physical therapy exercises when instructed by a qualified professional.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Built strong and trusting rapport with clients and loved ones.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Consulted with client care team to continually update care plans.
- Instructed family members on how to provide bedside care.
- Developed individualized care plans based on assessments of each client's needs.
- Followed care plan and directions to administer medications.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Supported bathing, dressing and personal care needs.
- Improved patient outlook and daily living through compassionate care.
- Assisted with personal hygiene tasks such as shampooing hair, trimming nails, shaving facial hair.
- Monitored vital signs such as temperature, pulse rate and respiration rate when required.
- Conducted light housekeeping tasks such as vacuuming, dusting, laundry and changing linens.
- Provided emotional support for clients facing difficult life situations or health concerns.
- Maintained clean and well-organized environment for client happiness and safety.
- Organized recreational activities such as walks, outings and social events for clients.
- Assisted with mobility issues including transferring from bed to wheelchair or walker and ambulation assistance.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Observed patient behavior while providing care and reported any changes to the supervisor or family members.
- Transported clients to medical appointments or errands as needed.
- Organized oral medications for clients following dosage and schedule requirements.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Provided companionship to elderly or disabled clients by engaging in conversation, reading aloud and playing games.
- Drove clients to doctors' appointments and social outings.
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Completed day-to-day duties accurately and efficiently.
Medical Assistant
Dr. Sheriff Farag
Staten Island, New York
04.2021 - 11.2021
- Explained treatment procedures and physicians' instructions.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Inspected equipment to ensure proper working order prior to use on patients.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Processed orders for medical supplies and lab equipment.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Provided assistance to medical staff in performing minor surgical procedures.
- Cleaned and maintained medical equipment following procedures and standards.
- Prepared treatment rooms for patient examinations.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Collected samples from patients for laboratory testing purposes.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Positioned patients properly during examination or treatment for comfort and safety.
- Assisted with customer requests and answered questions to improve satisfaction.
Temporary CNA
Bensonhurst Center for Rehabilitation And
NY
01.2019 - 06.2019
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Used mobility devices to transport patients.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Planned and served meals and snacks to patients according to prescribed diets.
- Documented patient care services by charting in designated areas.
- Helped residents walk with or without self-help devices.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Observed and reported unusual symptoms and changes to charge nurse.
- Assisted residents in preparing for activities and social programs.
- Answered signal lights, bells or intercom systems to determine resident needs.
Nurse Case Manager Clerical Assistant
Revival Home Health Care
Brooklyn, New York
06.2016 - 11.2018
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Communicated regularly with patients via phone calls or emails to check on their progress and answer any questions they may have.
- Created reports and other types of documentation, which often contained sensitive and confidential data.
- Answered telephones, directed calls, and took messages.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Maintained confidentiality of sensitive information and documents.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Updated customer contact information in the system database.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Education
Some College (No Degree) - Medical Assistant
St. Paul’s School of Nursing
Staten Island, New YorkSome College (No Degree) - Nursing
St. Paul’s School of Nursing
Staten Island, New YorkSkills
- Check-in coordination
- Patient-focused care
- Medical office administration
- Medical procedures
- Professional bedside manner
- Vital sign monitoring
- Laboratory specimen collection
- Patient feeding
- Disease prevention education
- Proper sterilization techniques
- Patient assessments
- Healthcare software proficiency
- Human anatomy and physiology
- Patient flow management
- Clinical applications
- Therapeutic procedures
- Medical supply inventory
- Family education
- Medical terminology knowledge
- Monitoring patient progress
- Clinical documentation
- Compassionate caregiver
- Clinical and administrative support
- Patient care coordination
- Specimens collection and processing
- Reliable team player
- Medical records confidentiality
- Professionalism and ethics
- Preparing specimens and samples
- Patient scheduling
- Trustworthy companion
- Appointment reminders
- Quick problem solver
- Appointment setting
- Adaptable
- Appointment scheduling
- Scheduling
- Administrative skills
- Verbal and written communication
- Scheduling appointments
- File organization
Timeline
Front Desk Receptionist
Dr. Galligan & Villas Dental Studio
02.2025 - 06.2025
Medical Assistant
Dr. Sheriff Farag
04.2021 - 11.2021
Private Home Caregiver
William Dunne
01.2021 - 12.2023
Temporary CNA
Bensonhurst Center for Rehabilitation And
01.2019 - 06.2019
Nurse Case Manager Clerical Assistant
Revival Home Health Care
06.2016 - 11.2018
Some College (No Degree) - Medical Assistant
St. Paul’s School of Nursing
Some College (No Degree) - Nursing
St. Paul’s School of Nursing