Elizabeth Martinez

• Greeted and assisted patients, fostering a welcoming environment.
• Managed appointment scheduling through electronic health record system.
• Answered multi-line phone system, directing calls to appropriate staff members.
• Maintained patient confidentiality in compliance with HIPAA regulations.
• Obtained medical referrals efficiently to support patient care.
• Processed medical records requests promptly, ensuring accuracy and confidentiality.
• Calling patients insurance companies to obtain eligibility and benefits for outpatient procedures

• Organized exam rooms for physician consultations.
• Obtained client medical history, medication information, symptoms, and allergies.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Taught patients about medications, procedures, and care plan instructions.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Collected and documented patient medical information such as blood pressure and weight.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.

• Coordinated patient appointments and scheduling to promote optimal clinician productivity and patient satisfaction.
• Organized and updated charts with clinic notes, retrieved scans, obtained medical records and verbally confirmed appointments via telephone.
• Multitasked general office duties by answering multiple telephone lines, responding to emails and completing insurance forms.
• Prepared patient charts by properly filing charts and transcribing pertinent information.
• Collaborated with team members to deliver quality health care to patients.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Engaged with patients to provide critical information.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Answered incoming calls, scheduled appointments and filed medical records.
• Facilitated communication between patients and various departments and staff.
• Delivered support to medical staff in completion of patient paperwork.
• Provided excellent customer service to patients and medical staff.
• Responded to inquiries by directing calls to appropriate personnel.
• Verified patient insurance eligibility and entered patient information into system.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
• Greeted and assisted patients with check-in procedures.

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Coordinated appointment times for diverse radiology services including MRI, CT scans, and mammograms.
• Organized stat diagnostic sessions by collaborating with ultrasound professionals.
• Delivered pre-instructions for procedures and navigation.
• Processed incoming referrals and recorded them in the mercy system.

Ensured child's well-being through dedicated home care.

Handled diaper changes regularly.

Maintained hygiene through proper care of tracheotomy tube.

Provided bathing assistance.

Helped facilitate educational activities at home.