DLisia Lloyd
Baton Rouge,LA
Summary
Coordinated Medical Office Assistant with extensive experience in appointment scheduling, office operations, and records management. Recognized for exceptional communication and time management skills, contributing to streamlined administrative processes in healthcare environments. Proficient in various job-related software, enhancing team collaboration and operational efficiency. Aiming to leverage expertise to improve patient care and administrative support further.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Moreau Physical Therapy
Baton Rouge, LA
08.2022 - 09.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Front Desk Receptionist
Mint Dentistry
Tucker , GA
02.2020 - 07.2022
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Patient Service Representative
Woman's Hospital of Texas
Baton Rouge, LA
01.2018 - 01.2020
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Answered incoming calls in a professional manner.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Ensured all necessary paperwork was completed prior to patient visits.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
Education
Baton Rouge Community College
Baton Rouge, LASkills
- Managing patient records
- Medical terminology expertise
- Healthcare coding competency
- Benefits verifications
- Front desk supervision
- Patient greeting
- Scheduling appointments
- Clinical data entry
- Data entry proficiency
- Appointment confirmation
- Medical filing
- Check-in coordination
Timeline
Front Desk Receptionist
Moreau Physical Therapy
08.2022 - 09.2024
Front Desk Receptionist
Mint Dentistry
02.2020 - 07.2022
Patient Service Representative
Woman's Hospital of Texas
01.2018 - 01.2020
Baton Rouge Community College
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