Dynamic and compassionate Medical Assistant with extensive experience in patient care and medical office administration, notably at Dr. Rolando Maldonado's clinic. Excelled in EKG administration and maintaining medical records confidentiality, alongside a proven track record in enhancing patient satisfaction through effective communication and problem-solving skills. Demonstrated ability to streamline office operations, achieving significant improvements in efficiency.
Greeting patients upon entering clinic, answering any questions they may have, answering all incoming phone calls ,handling all incoming and outgoing mail as well as packages, scheduling patient appointments, confirming patient appointments ,verifying patients provider information.
Complete administrator task such as data entry, faxing ,copyings , and filing documents. Resolving any conflicts or referring them the appropriate department , maintain patient and organization’s confidentiality.Handled request for medical records from health care provider ,patients and insurance companies.
First point of contact for the patient ,warmly greeted them and answered any questions and assisted to resolve any concerns .Managed incoming and outgoing phones calls ,mail and packages .Scheduled appointment managed and updated multiple provider’s schedules and confirmed patients appintoment .Complete administrative tasks such data entry ,faxing ,copying and filing documentation. Handled patient inquires and requests ,resolving any conflicts or referring them to the appropriate department.Maintained patient and organization’s confidentiality.
1.Prepared patients for examination by performing preliminary physical test ,weight and temperature and taking their chief complaint, medical and medication history.
2.Ensured the cleanliness ,sanitation and maintenance of all facilities ,exam rooms and equipment.
3.Confirmed scheduled appointment.
4.Complied with infection control and OSHA regulations for the center as per regulations .
Updated and filed patient medical records .
Medical assistant
Medical assistant