Taniyah Evans
Madison,GA
Summary
Dedicated unit secretary skilled in patient records management healthcare operations illustrated several years of industry experience. Eager to offer effective communication and a proactive attitude to facilitate seamless patient care and bring value to the team.
Committed professional well-versed in patient admissions and discharges, including paperwork processing and appointment scheduling. Industrious and detail-oriented with a drive for assisting physicians and nurses to provide superior medical care. Accustomed to cultivating an efficient and productive atmosphere to execute nursing station operations.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Kidney Clinic of Athens
Athens, GA
10.2024 - Current
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting patients upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for patients, ensuring seamless experiences during their visits.
Unit Secretary
St Mary’s Hospital
Greensboro , GA
04.2023 - 07.2024
- Greeted visitors and patients in a courteous and friendly manner.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Prepared documents for signature by physicians or other authorized personnel.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Assisted with admitting processes including completing forms, obtaining signatures and verifying insurance coverage.
- Scheduled diagnostic tests and procedures for patients according to established protocols.
- Checked outpatients upon completion of their visit, collected co-payments if necessary and processed billing paperwork.
- Managed the front desk area ensuring neatness at all times.
- Collected discharge summaries from nurses or physicians before release of patients from the facility.
- Conducted follow-up phone calls to discharged patients regarding their care after leaving the hospital.
- Attended regular meetings with department heads to discuss any changes in procedures or policies affecting unit operations.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Managed unit call reception and routed calls to correct department.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
Nursing Student Aide
High Shoals Health and Rehab
Bishop, Georgia
11.2021 - 03.2023
- Assisted nurses in providing patient care by taking vital signs, changing bed linens and stocking supplies.
- Provided emotional support to patients and families during difficult times.
- Maintained accurate patient records and medical documents for review by nursing staff.
- Cleaned equipment between uses according to established protocols.
- Delivered meals to patients' rooms according to dietary guidelines.
- Assisted with activities of daily living such as bathing, dressing, ambulating and toileting.
- Demonstrated proper use of infection control measures while caring for patients.
- Provided education to patients on their conditions, treatments, medications and lifestyle modifications.
- Assisted with admission paperwork for new patients entering the facility.
- Provided comfort measures including back rubs, positioning change requests.
- Ensured that all necessary supplies were available at each patient's bedside.
- Assisted nurses with procedures such as catheter insertions or wound dressings.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Answered patient call signals and signal lights to determine patients' needs.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Turned and repositioned bedridden patients to prevent bedsores.
- Planned and served meals and snacks to patients according to prescribed diets.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
Crew Team Member
Taco Bell
Madison, Georgia
12.2019 - 10.2022
- Assisted customers with orders and inquiries.
- Organized stockroom shelves to maximize space efficiency.
- Maintained cleanliness of store by sweeping, mopping, and dusting surfaces.
- Operated cash register accurately and efficiently.
- Restocked items on shelves as needed.
- Greeted customers in a friendly manner upon entering the store.
- Provided excellent customer service at all times.
- Processed merchandise returns and exchanges according to company policies.
- Performed store opening and closing procedures as directed by management team.
- Collaborated with other crew members to complete tasks quickly and efficiently.
- Prepared sandwiches and drinks for customers according to their specifications.
- Washed dishes, cleaned countertops and sanitized high-use areas.
Customer Service Associate
The Home Depot Inc
Greensboro, Georgia
02.2022 - 09.2022
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Followed up with customers after purchase to ensure satisfaction.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Answered phone calls from customers promptly and courteously.
- Handled cash register operations accurately during peak times.
- Kept work area neat, clean, and well-stocked at all times.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
Psychology
Albany State University
Albany, GAHigh School Diploma -
Greene County High School
Greensboro, GA05-2022
Skills
- Patient database management
- Insurance Claims
- Medical billing protocol
- Nursing unit operations
- Telephone reception
- Follow-up appointment scheduling
- Patient data confidentiality
- Document Management
- Patient chart maintenance
- Incoming Call Management
- Incoming Call Reception
- Medical terminology proficiency
- Clinical Support
- Appointment Scheduling
- Strong Organization
- Medical Transcription
- Patient reception
- Electronic Recordkeeping
- Appointment Setting
- Patient Records Maintenance
- Payment Collection
- Inpatient Care
- Customer Service
- Outpatient Care
- Patient Scheduling
- Meeting Coordination
- Training and coaching
Education and Training
CNA
BLS CERTIFICATION
Timeline
Front Desk Receptionist
Kidney Clinic of Athens
10.2024 - Current
Unit Secretary
St Mary’s Hospital
04.2023 - 07.2024
Customer Service Associate
The Home Depot Inc
02.2022 - 09.2022
Nursing Student Aide
High Shoals Health and Rehab
11.2021 - 03.2023
Crew Team Member
Taco Bell
12.2019 - 10.2022
High School Diploma -
Greene County High School
Psychology
Albany State University