Nicole Rene Gutierrez
Aurora,CO
Summary
Looking for a challenging Clerical/Administrative position in a growing healthcare organization that will utilize my strong customer service, communication, and computer skills. excellent experience in Healthcare Administration. Maintains professional appearance and demeanor and expertly completes assigned tasks with a focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Colorado Center for Reproductive Medicine
03.2018 - 05.2020
- Answer high level volume of phone calls- triage as appropriate, schedule appointments, answer questions
- Check patients in as they arrive
- Maintain short wait times by frequent monitoring of the schedule and lobby area
- Contact patients on the schedule if they do not arrive for their appointment time
- Log records received into patient appointment notes and then disseminate to the back office as appropriate
- Complete patient appointment face sheets for chart prep
- Assist with check out/scheduling as needed
- Tidy up waiting room
- Complete and update patient registration
- Scan and input and verify insurance.
Lead Front Office Coordinator
Advanced Internal Medicine HCA
12.2013 - 03.2017
- Worked at the reception desk, answered phones, greeted and communicated with patients and providers
- Scheduling, canceling, and rescheduling patient appointments
- Checking in patients and properly documenting registration
- Insurance verification and verification of patient demographics
- Filing and retrieving medical records/files within Eclinical Works EMR
- Copying and faxing duties
- Collecting co-pays and cash from patients, getting authorization on credit cards
- Entering charges, payments, and balancing the day in the computer
- Perform other duties as required.
Patient Service Coordinator
The Children’s Hospital
09.2008 - 06.2013
- Answered incoming calls in timely, consistent manner
- Scheduled patient appointments for 7 different surgical practices knowing specifics and preferences
- Registered all new patients with accuracy
- Processed and verified insurance authorizations and referrals within 24 hours
- Entered and Maintained patient records using Epic system (EHR)
- Greeted and check in of patients in a friendly manner
- Collected and co-pay entry for all patients
- Customer service
Education
Special Ed Paraprofessional -
Community College of Denver
09.1998
Associates for - Health Information Technology
National American University
05.2015
Bachelor of Science - Healthcare Management
Colorado Technical University
Colorado Springs, CO05.2022
Skills
- Delivery Coordination
- Positive Attitude and Energetic
- Data Entry and Database Software
- Visitor and Customer Relations
- Greeting and Seating Clients
- Call Answering and Routing
- Front Desk Operations
- Computer Proficiency
- Customer Complaint Resolution
- Telephone Etiquette
- Data Confirmation
- Patient Referral
- Reminder Calls
- Sorting and Delivering Mail
- Data Imports
- Guest Registration
- Fee Collection
- Personnel Management
- Office Supplies and Inventory
- Patient Correspondence
- Automated and Manual Data Entry
- Lobby Maintenance
- Making Appointments
- Entering Patient Data
- Welcoming Guests
- File and Records Management
- Administrative Office Operations
- Spreadsheet Tracking
Timeline
Front Desk Receptionist
Colorado Center for Reproductive Medicine
03.2018 - 05.2020
Lead Front Office Coordinator
Advanced Internal Medicine HCA
12.2013 - 03.2017
Patient Service Coordinator
The Children’s Hospital
09.2008 - 06.2013
Special Ed Paraprofessional -
Community College of Denver
Associates for - Health Information Technology
National American University
Bachelor of Science - Healthcare Management
Colorado Technical University
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