Felix Smit
Troy
Summary
With 7 years of experience in the customer service industry and 5 years in delivery driving, I am a motivated and customer-oriented professional. Driven to succeed, I constantly seek opportunities to enhance my skills and exceed expectations. Additionally, I possess a solid educational background, having completed 6 years of college education and graduating from CCS in December 2024 with a Bachelor's Degree in Fine Arts.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Paddle & Par
02.2025 - Current
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Pleasantly greeted all callers and asked how to be of assistance.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Trained and supervised employees on office policies and procedures.
- Completed daily logs for management review.
- Acted as first point of contact and set appointments for prospective clients.
- Reduced financial discrepancies within registration system and managed a complex scheduling system
Florist, Delivery Driver and Customer Service
Mandy J Design Studio
04.2015 - Current
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Provided customers with care directions for flower arrangements.
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
- Operated light trucks to deliver loads as far as 45 miles from home location.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Possess in-depth knowledge of various types of flowers and their seasonal availability.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
Delivery Driver
Jet's Pizza
06.2024 - 01.2025
- Completed on-time deliveries by choosing best and most efficient routes.
- Documented mileage, deliveries, pickups, customer issues and damages.
- communicated with customers in order to provide them with the best service
- Packed orders and managed multiple delivery routes at once
Education
Bachelor - Fine Arts
CCS
12.2024
Skills
- Customer service
- Communication skills
- Time management
- Food service
- Computer literacy
- Microsoft word
- Leadership
- Delivery driver experience
- Retail sales
- Sales
- Delivery logging
- Cash handling
- Adobe Photoshop
- Upselling
- Illustration
- Graphic Design
- Fund accounting
- Client-specific scheduling
- Merchandise display assembly
- Plant care and handling
- Delivery coordination
- Call transferring
- Appointment confirmation
- Call distribution
- Telephone etiquette
- Complaint resolution
- Multi-line telephone operations
- Data entry
Certification
Driver's License
Timeline
Front Desk Receptionist
Paddle & Par
02.2025 - Current
Delivery Driver
Jet's Pizza
06.2024 - 01.2025
Florist, Delivery Driver and Customer Service
Mandy J Design Studio
04.2015 - Current
Bachelor - Fine Arts
CCS
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