Shannon Martin
Kenefic,United States
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Medical Service Representative
CHICKASAW NATION
Tishomingo, OK
10.2018 - 02.2025
- Managed patient registration process, ensuring accurate and up-to-date information in electronic health records
- Scheduled appointments for patients, optimizing clinic efficiency and minimizing wait times
- Verified insurance coverage and obtained necessary authorizations for medical procedures
- Maintained confidentiality of patient information in compliance with HIPAA regulations
- Managed incoming and outgoing phone calls, addressing inquiries from patients, healthcare providers, and insurance companies
- Performed data entry tasks to update patient demographics, medical history, and billing information
- Ensured proper maintenance of medical records according to regulatory standards
- Participated in quality improvement initiatives aimed at enhancing patient satisfaction
- Trained new clerical staff members on office procedures and software systems
Office Manager
Clay Eye Clinic
Durant, OK
08.1997 - 10.2000
- Managed busy optometrist clinic, answered phones, scheduled appointments, collected insurance cards and fees for services
Education
High school or equivalent - General Studies
Caddo High School
Caddo, OK05-1992
Skills
- Customer inquiry handling
- Microsoft Word
- File organization
- Data entry
- Phone communication
- Customer complaint resolution
- Invoice processing
- Call prioritization
- Voicemail handling
- Medical terminology
- Administrative experience within government industry
- Phone call backs
- Correspondence management
- Filing
- Customer expectation management
- Phone answering
- Greeting customers
- Call monitoring
- Phone call screening
- Live chat
- Client interaction via phone calls
- Hotel and accommodations guest check-in
- Database software proficiency
- Office supply ordering
- Attention to detail
- Phone call management
- Appointment scheduling
- Handling customer inquiries
- Zoom
- Event planning
- Microsoft Outlook
- Microsoft Teams
- Calendar management
- Mail processing
- Receptionist experience within retail industry
- Scanning
- Office equipment routine maintenance
- Email customer support
- Customer service knowledge base
- In-person customer service
- Photocopying
- Hotel and accommodations guest inquiries
- Faxing
- Teamwork
- Computer literacy
- Interpersonal skills
- Patient interaction
- Customer service
- Hotel and accommodations guest check-out
- Windows
- Computer operation
- Conflict resolution
- Administrative experience
- Administrative experience (6-10 years)
- Computer skills
- Providing product information
- Administrative experience within healthcare
- Receptionist experience within corporate industry
- Vital signs
- Communication skills
- Problem-solving
- Confidential information handling
- Call transfer
- Phone customer support
- Difficult call handling
- Customer follow-ups
Certification
Driver's License
Languages
English
Additional Information
Authorized to work in the US for any employer
Timeline
Medical Service Representative
CHICKASAW NATION
10.2018 - 02.2025
Office Manager
Clay Eye Clinic
08.1997 - 10.2000
Front Desk Receptionist
High school or equivalent - General Studies
Caddo High School