Alejandro Estrada
Chicago
Summary
Dynamic front desk receptionist with proven expertise at Tropical Optical, excelling in customer service and appointment scheduling. Bilingual in English and Spanish, I enhance patient experiences through effective communication and meticulous record-keeping. Recognized for maintaining a welcoming environment and ensuring operational efficiency, I am committed to delivering exceptional support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Tropical Optical
Chicago
03.2023 - 10.2025
- Greeted and assisted patients to create positive first impressions at the optical clinic.
- Answered incoming calls and efficiently redirected callers to appropriate personnel, ensuring timely communication and service.
- Managed appointment scheduling using electronic health record systems
- Processed patient information and insurance details accurately.
- Maintained front desk organization and ensured a welcoming environment.
- Performed data entry into computer systems to maintain accurate records of customer information.
Assistant
Samson Inc
Chicago
01.2021 - 10.2022
- Welcomed visitors and clients, creating a positive first impression of the organization.
- Answered incoming calls, responded to emails, faxes, and other inquiries from customers and vendors.
- Maintained organized filing systems, facilitating easy access to documents and records.
- Managed office supplies and inventory, ensuring timely availability for staff and operations.
Front Desk Receptionist
Sure Stay by Best Western
Mission
04.2022 - 08.2022
- Facilitated smooth guest check-ins and check-outs, enhancing overall guest experience.
- Delivered information on hotel amenities and local attractions, improving guest satisfaction.
- Processed payments and ensured accuracy of financial records, supporting daily operational efficiency.
Sales Associate
Ventas Estrada
Mission
08.2020 - 12.2021
- Assisted customers in selecting products that meet their needs.
- Guided customers through purchase decisions at retail shop.
- Processed transactions accurately using point-of-sale systems.
- Managed inventory levels to ensure product availability.
Skills
- Front desk
- Customer support
- Customer service
- Guest Services
- Bilingual
- Bilingual proficiency
- Customer greeting
- Phone etiquette
- Appointment scheduling
- Google Docs
- Calendar management
- Task prioritization
- Clerical experience
- Administrative experience
- Office management
- Office experience
- Mail processing
- Filing
- Record keeping
- Data entry
- Photocopying
- Payment processing
- Invoice processing
- Shipping & receiving
- Faxing
- Front desk
- Scanning
- Clean workspace maintenance
- Organizational skills
- Attention to detail
- Interpersonal skills
- Customer inquiry handling
- Customer engagement
- Customer complaint resolution
- Guest relations
- Community care
- Technical support
- CRM system proficiency
- Microsoft Office
- Microsoft Outlook
- Microsoft Excel
- Excel formulas
- Pivot tables
- Google Sheets
- Customer support
- Microsoft Powerpoint
- Adobe Acrobat
- DocuSign
- Windows
- Mac OS
- Gmail
- Zoom
- Multi-line phone systems
- Phone answering
- Patient registration
- Managing patient records
- Medical terminology
- Healthcare administration
- HIPAA
- Night Audit
- Hotel experience
- Clinic experience
- Personal assistant experience
- Project coordination
- Office supply management
- Analysis skills
- Report preparation
- Report writing
- Spreadsheet design
- Numeracy
- Time management
- Basic bookkeeping
- English
- Spanish
- Computer literacy
- Operating Systems
- Bilingual proficiency
- Hospitality receptionist
- Attention to detail
- Medical office experience
- Adobe Acrobat
- Clean workspace maintenance
- Appointment scheduling
- Report writing
- Spreadsheet design
- Patient engagement
- Gmail
- Writing skills
- Organizational skills
- Customer inquiry handling
- Productivity software
- Clinic experience
- Multi-line phone systems
- Insurance processing
- Electronic health records
Certification
- Help Desk: Customer Service, 05/01/19, Present
- Employability Skills, 04/01/18, Present
- Customer Service, 02/01/16, Present
- Cosmetology License, 05/01/19, 05/01/21, Received a cosmetology license after going to school for three years. Although it expired in May of 2021, I gained a great amount of experience through making a small business out of it.
Languages
- Spanish
- English, Fluent
- Spanish, Fluent
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Front Desk Receptionist
Tropical Optical
03.2023 - 10.2025
Front Desk Receptionist
Sure Stay by Best Western
04.2022 - 08.2022
Assistant
Samson Inc
01.2021 - 10.2022
Sales Associate
Ventas Estrada
08.2020 - 12.2021