Kylie Cook
Econo Lodge
Winnemucca,NV
1
Certification
3
years of professional experience
Reliable professional with experience in housekeeping, security, janitorial, cashier, and merchandising roles. Demonstrates strong attention to detail, adherence to safety protocols, and commitment to upholding quality standards. Recognized for delivering exceptional customer service, efficiently managing high-volume tasks, and contributing to process improvements in fast-paced environments. Authorized to work in the US for any employer
Work History
Front Desk Receptionist
3 Months- Checked in guests promptly to enhance overall guest experience
- Give the utmost respect to the guest
- Ensured guest satisfaction with amenities to promote positive reviews
- Processed payments accurately and offered alternative options when necessary
Cashier
2 Months- Assisted customers with checkout process at point of sale
- Handled customer inquiries via phone
- Maintained organized and clean work area
- Directed customers to available checkout lines for efficient service
Cashier
2 Months- Checked out guests promptly to enhance customer satisfaction
- Ensured guests had necessary supplies in bathrooms and showers for comfort
- Greet customers upon entry to create a welcoming atmosphere
- Make sure they have what they need in their bathrooms and showers
Front Desk Receptionist
6 Months- Checked in guests promptly at front desk. in a timely manner
- Coordinated room preparations to meet guest needs and expectations
- Ensured guest satisfaction by addressing concerns proactively. with their experience
- Verified that all payments processed correctly. have gone through and are good.
Housekeeper
3 Months- Completed room cleanings before 5pm, contributing to timely turnover and enhancing guest satisfaction.
- Prepared housekeeping cart with necessary supplies each shift to streamline workflow.
- Upholding Quality Choice Standard by thoroughly cleaning and sanitizing guest rooms according to established protocols.
- Prepared housekeeping cart with all necessary supplies at the start of each shift to maximize efficiency.
Security Technician
1 Month- Checked in trucks entering gate, ensuring accurate records and enhancing site security.
- Secured gates throughout shifts, maintaining facility safety and preventing unauthorized access.
- Maintained clean, organized security station to support professional, efficient work environment.
Janitorial Worker
3 Months- Maintained cleanliness of assigned buildings around mine, ensuring compliance with MSHA rules and promoting safety awareness.
- Reported identified safety hazards while traveling between buildings, contributing to a safer work environment.
- Upheld cleanliness and safety standards across multiple locations by adhering to all MSHA guidelines and company protocols.
Cashier
5 Months- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed to reduce wait times.
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments.
- Delivered exceptional customer service by greeting customers warmly and resolving inquiries effectively to enhance overall shopping experience.
- Handled high-volume checkout lanes during peak hours, ensuring accurate transactions and minimizing wait times for customers.
- Maintained cleanliness and organization of the checkout area, bagging items properly and restocking supplies.
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed.
- Proposed improvements for checkout processes and customer experience based on direct feedback from customers and team discussions.
- Performed opening/closing duties including counting money in the register before/after shifts to ensure accountability.
- Achieved consistently high scores on mystery shopper evaluations through exceptional service delivery and attention to detail.
Merchandiser
4 Months- Restocked shelves and displays with returned merchandise, maintaining inventory levels and ensuring product availability.
- Ensured product freshness and quality by rotating stock based on expiration dates, reducing waste and spoilage.
- Provided exceptional customer service by assisting shoppers with inquiries about product location or availability during the reset process.
- Assisted shoppers with inquiries about product location and availability during reset process, delivering exceptional customer service.
- Identified opportunities for improvement in reset procedures and made recommendations to enhance efficiency and productivity.
- Recommended improvements to reset procedures, enhancing efficiency and productivity.
Education
High school diploma - General Studies
Skills
Front desk operations
Customer service
Guest services
Cash register operations
Payment card processing
Cash handling equipment
Cashiering
Customer inquiry handling
Customer communication
Client services
Sales
Client rapport building
Customer satisfaction
Time management
Phone etiquette
Greeting customers
Team management
Teamwork
Inventory control
Merchandising
Retail sales transactions
Retail math
Price verification
Data entry
CRM software
Basic math
Safety compliance
Outdoor work
Convenience store experience
Grocery retail experience
Delivery driver experience
Shipping & receiving
Detecting counterfeit currency
Making change
Balancing cash drawers
Phone communication
Computer literacy
Computer operation
Attention to detail
Writing skills
Research
Leadership
Customer service
Night audit
Customer service enhancement
Guest relations
Sales experience
Stocking
Vehicle operation
English
Communication skills
Cash handling equipment
Hospitality
Pricing
Client assistance
Making change
Attention to detail
Certification
Non-CDL Class C, Driver's License
Timeline
Front Desk Receptionist
Econo Lodge
07.2026 - CurrentRead More
Cashier
Ridley's Family Markets
07.2026 - 09.2026Read More
Cashier
Love's Travel Stops
01.2026 - 03.2026Read More
Front Desk Receptionist
Econo Lodge
08.2025 - 02.2026Read More
Housekeeper
Quality Inn and Suites
05.2025 - 08.2025Read More
Security Technician
Elwood Staffing
03.2025 - 04.2025Read More
Janitorial Worker
Elwood Staffing/Couer
11.2024 - 02.2025Read More
Cashier
Pilot Flying J
04.2024 - 09.2024Read More
Merchandiser
Elwood Staffing
11.2023 - 03.2024Read More
Fernley High School
High school diploma from General Studies
Read More
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer