Karyssa Wills
Morgantown
Summary
Self-motivated, professional, highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
LaQuinta Inn & Suites Morgantown
Morgantown
12.2025 - Current
- Greeted and welcomed guests at the front desk with a friendly demeanor.
- Answered phone calls and responded to guest inquiries promptly.
- Managed reservations using the hotel's booking system effectively.
- Coordinated with housekeeping to fulfill guest requests efficiently.
- Guided guests on local attractions and dining options.
- Handled cash transactions and maintained accurate financial records consistently.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Managed basic bookkeeping activities to support financial reporting. and document filing.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Drafted professional business documents, spreadsheets, and correspondence.
Volunteer
Salvation Army Adult Rehabilitation Center
Morgantown
11.2025 - Current
- Assisted clients with daily living activities and personal care.
- Organized donation drives to collect clothing and household items.
- Facilitated group sessions to support client recovery and rehabilitation.
- Maintained cleanliness and orderliness in communal living areas.
- Provided empathetic support during individual counseling sessions.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Helped with prep, set up, and breakdown of community and public events.
- Offered support and assistance to community members.
- Provided assistance to staff in the daily operations of the organization.
- Provided guidance and support to fellow volunteers during their shifts.
- Organized and maintained records of volunteer hours and donations.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
Server
Applebee's
Morgantown
12.2024 - 12.2025
- Provided excellent customer service in fast-paced dining environment.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Managed food and beverage orders accurately and efficiently.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled cash transactions and processed payments correctly.
- Resolved customer complaints promptly and professionally.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Addressed complaints to kitchen staff and served replacement items.
- Assisted with training new servers on restaurant procedures.
- Prepared checks, itemizing total meal costs and taxes.
Education
Morgantown High School
Morgantown, WVSkills
- Front desk operations
- Guest relations
- Booking management
- Booking proficiency
- Appointment scheduling
- Calendar management
- Meeting scheduling
- Administrative support
- Document preparation
- Data entry
- Cash handling
- Financial record keeping
- Data confidentiality
- Sensitive information handling
- Email and telephone decorum
- Telephone etiquette
- Attention to detail
- Customer service
- Microsoft proficiency
- Verbal communication
- Problem-solving skills
- Business administration
- Front office operations
- Front desk operations
Timeline
Front Desk Receptionist
LaQuinta Inn & Suites Morgantown
12.2025 - Current
Volunteer
Salvation Army Adult Rehabilitation Center
11.2025 - Current
Server
Applebee's
12.2024 - 12.2025
Morgantown High School