Ashley Camellia Buchanan
Vincent,AL
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
27
27
years of professional experience
Work History
Front Desk Receptionist
Eyes On Chelsea
Chelsea, Alabama
08.2025 - Current
- Welcomed and assisted patients upon arrival, fostering a positive first impression for visitors.
- Answered phone calls and addressed patient inquiries efficiently.
- Managed phone inquiries, delivering accurate information about services to support patient needs.
- Managed appointment scheduling using electronic health record systems.
- Facilitated patient registration and verified insurance information, ensuring a smooth onboarding experience.
- Processed patient payments and verified insurance information efficiently.
- Resolved billing inquiries and optimized payment processing, contributing to improved patient satisfaction.
- Recorded patient data accurately into the clinic's management software system.
- Ensured clean and organized front desk area, supporting efficient clinic operations.
Owner of The Rusty Pearl
The Rusty Pearl
Vincent, AL
01.2018 - Current
- Owned and managed resale shop, sourced quality items to enhance inventory.
- Oversaw operations of multiple resale vendors, facilitated collaboration for streamlined processes.
- Delivered customer service, ensuring positive shopping experiences for customers.
- Still managing a booth inside of Sweet Pickins in Childersburg Al
- Processed customer transactions efficiently
Cashier
Piggly Wiggly
01.2025 - 07.2025
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Processed customer transactions efficiently at the front register.
- Greeted customers and addressed inquiries on store products and services, improving overall customer satisfaction.
- Assisted customers with product locating and purchasing decisions.
- Trained new cashiers on register procedures and customer interaction techniques to ensure consistent service quality.
- Handled returns and exchanges according to store policies effectively.
- Maintained cleanliness and organization of checkout area throughout shifts.
- Managed cash drawer and balanced receipts at end of shifts, supporting accurate financial reporting.
- Restocked shelves to maintain inventory levels and assist customers in finding products. with merchandise to ensure product availability for customers. with merchandise when needed.
Substitute Teacher
Kelly Services
08.2024 - 07.2025
- Taught various subjects to students in grades K-12 as a substitute teacher.
- Managed classroom behavior, creating a positive learning environment that enhanced student engagement.
- Collaborated with regular teachers to implement lesson plans, ensuring continuity in student learning.
- Delivered classroom instruction based on teacher's lesson plans, ensuring seamless learning continuity.
- Enforced classroom routines, helping students stay on schedule and maintain consistent productivity.
- Implemented school policies and procedures consistently in the classroom.
- Oversaw students during lunch and recess, promoting safety and positive interactions.
Clerk
Shelby County Clerks Office
03.2024 - 08.2024
- Entered case details into database, ensuring accurate records and facilitating efficient case processing
- Managed incoming phone calls, addressing inquiries and delivering timely assistance to enhance customer satisfaction
- Sorted and organized incoming mail, ensuring efficient distribution and prompt response to correspondence
- Collected fees from clients for processing small claims cases.
- Processed and mailed certified letters
- Provided customer service by addressing inquiries and resolving issues.
Customer Service Representative
Shelby County Absentee Office
02.2024 - 03.2024
- Coordinated absentee applications and ballots, enhancing voter participation rates
- Facilitated logistics for 2020 election, ensuring smooth and efficient electoral process
- Assisted voters with absentee ballot requests and inquiries, providing clear and accurate information
- Coordinated absentee applications and ballots to ensure timely voter participation
- Facilitated logistics for 2020 election to support efficient electoral process
Credentialing Specialists
American Family Care, Inc.
08.2022 - 01.2024
- Managed credentialing processes for healthcare providers, ensuring timely and accurate provider onboarding in a fast-paced environment.
- Maintained and updated provider licenses in CAQH system, enhancing credentialing accuracy and supporting efficient processing.
- Verified provider licenses and certifications to ensure compliance with regulations.
- Processed Medicaid applications for Tricare, Nova Net, Humana Military to ensure compliance and timely approvals.
- Coordinated with medical staff to gather and verify necessary documentation for credentialing, ensuring compliance with regulatory standards.
Substitute Teacher
Kelly Services
01.2018 - 01.2020
- Delivered instruction across diverse subjects in elementary through high school settings, enhancing student engagement and promoting effective learning.
- Created engaging lessons tailored to diverse student groups, facilitating deeper understanding of various subjects.
- Managed classroom behavior and cultivated a positive learning environment, supporting student participation and achievement.
Account Manager/Customer Service
Vulcan Information Packaging
09.2008 - 08.2018
- Engaged with customers over the phone to resolve inquiries and provide tailored support, enhancing customer satisfaction.
- Provided detailed product recommendations based on customer requirements.
- Guided customers in selecting products that best met their needs.
- Oversaw order management process from initiation to fulfillment, ensuring timely delivery and accuracy.
- Accurately entered customer orders into the database for processing.
- Operated the switchboard to manage incoming calls and direct them appropriately.
- Sent art proofs to customers via email for review and approval.
- Compiled and maintained weekly reports in Word and Excel for sales manager, contributing to informed decision-making.
- Business operations ended permanently.
Receptionist/Customer Service
Print Resources, Inc.
01.2000 - 09.2008
- Answered all incoming calls
- Communicated with customers to provide quotes and discuss order details, enhancing customer satisfaction.
- Filed documents systematically to enable efficient retrieval.
- Communicated with customers to provide accurate quotes and clarify order details, improving customer satisfaction.
- Processed customer orders accurately into the system.
- Sent art proofs to customers for approval, ensuring timely order fulfillment.
Education
High School -
Vincent High School
Vincent, AL05-1999
Skills
- Front desk operations
- Scheduling appointments
- Appointment confirmation
- Insurance verification
- Electronic health records
- Payment processing
- Data entry
- Record keeping
- Document filing
- Clerical tasks
- Office administration
- Office logistics
- Administrative support
- Front office management
- Customer service
- Client communication
- Customer engagement
- Issue handling
- Effective communication
- Phone etiquette
- Telephone etiquette
- Listening skills
- Verbal communication
- Organizational skills
- Time management
- Work prioritization
- Team collaboration
- Onboarding support
- Attention to detail
- Problem solving
- Decision-making
- Scheduling
- Front desk operations
- Data entry accuracy
- Clerical tasks
- Appointment confirmation
- Administrative skills
- Client communication
Timeline
Front Desk Receptionist
Eyes On Chelsea
08.2025 - Current
Cashier
Piggly Wiggly
01.2025 - 07.2025
Substitute Teacher
Kelly Services
08.2024 - 07.2025
Clerk
Shelby County Clerks Office
03.2024 - 08.2024
Customer Service Representative
Shelby County Absentee Office
02.2024 - 03.2024
Credentialing Specialists
American Family Care, Inc.
08.2022 - 01.2024
Owner of The Rusty Pearl
The Rusty Pearl
01.2018 - Current
Substitute Teacher
Kelly Services
01.2018 - 01.2020
Account Manager/Customer Service
Vulcan Information Packaging
09.2008 - 08.2018
Receptionist/Customer Service
Print Resources, Inc.
01.2000 - 09.2008
High School -
Vincent High School