Emily Dalal
Sparks
Summary
Detail-oriented Universal Service Representative with 4+ years of experience in banking, retail, and customer service. Certified Loan Officer (NMLS) and Notary Public. Skilled in cash handling, loan processing, and client communication. Adept at managing customer accounts, administrative tasks, and supporting financial operations.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Front Desk Receptionist
Milne Towing
Sparks
01.2026 - 02.2026
- Handling daily invoices.
- Assisting customers as they come in.
- Filing and scanning paperwork.
Universal Service Representative
America First Credit Union
Sparks
01.2024 - 11.2025
- Assisted members with account openings, loan applications, and financial transactions with accuracy and professionalism.
- Processed cash and check deposits, withdrawals, and payments while maintaining compliance with credit union policies.
- Certified loan officer with NMLS; originated and processed consumer loans for members.
- Served as a notary public for Nevada, providing document notarization services to members.
- Delivered high-quality customer service by addressing inquiries and resolving account issues promptly.
- Promoted credit union products and services to meet member needs and support organizational goals.
- Maintained accurate records and ensured compliance with financial regulations and internal procedures.
- Collaborated with team members to achieve branch performance targets and deliver a positive member experience.
Sales Associate
Zales - The Diamond Store
Sparks
07.2022 - 01.2024
- Assisted customers in selecting jewelry and processed sales transactions accurately.
- Provided product information and demonstrated features to enhance customer experience.
- Handled cash, credit, and financing transactions while maintaining attention to detail.
- Maintained organized displays and ensured merchandise was presented attractively.
- Supported team members to achieve sales goals and deliver excellent customer service.
Sales Associate
Dillard's, Inc.
Reno
11.2020 - 06.2021
- Assisted customers with product selection and provided knowledgeable recommendations.
- Processed sales transactions and handled returns and exchanges efficiently.
- Maintained clean and organized sales floor to enhance shopping experience.
- Supported inventory management and restocked merchandise as needed.
Education
General Studies - High school diploma
Edward C Reed High School
Sparks, NV 08.2014 - 06.2018
Skills
- DocuSign
- Computer literacy
- Adaptability
- Clean workspace maintenance
- Office experience
- Manufacturing
- Computer operation
- Clerical experience
- Technical specifications
- Phone call management
- Executive administrative support
- Filing
- Data entry
- Phone answering
- Sales
- Accounts payable
- Client interaction via phone calls
- Cross-sales
- Microsoft Excel
- SharePoint
- Processing cash transactions
- Proofreading
- Internal communication
- Typing
- Accounting systems
- Cash handling
- Communication skills
- Interpersonal skills
- Written communication
- Customer inquiry handling
- Office management
- Credit union experience
- Contracts
- Attention to detail
- Adobe Acrobat
- Zoom
- Loan processing
- Financial services
- Analysis skills
- Title processing
- Organizational skills
- Ability to follow instructions
- Maintaining an organized workspace
- Loan officer experience
- Loan origination
- Multi-line phone systems
- Financial management
- Hospitality
- Accounts receivable
- Guest services
- Meeting scheduling
- Work ethic
- Compliance with loan regulations
- Accounting and finance experience
- Employee onboarding
- Microsoft PowerPoint
- English
- Product demos
- Retail sales
- Credit analysis
- Time management
- Managing customer accounts
- Banking
- Customer service
- Order entry
- Office (as sales environment)
- Grammar experience
- Handling customer inquiries
- Cashiering
- Front desk
- Maintenance
- Microsoft Word
- Accounting
- Customer support experience within retail industry
- Appointment scheduling
- Industry knowledge of financial regulations
- Technical Proficiency
- Customer support
- Outbound sales
- Working as an executive assistant
- Microsoft Office
- Phone communication
- Writing skills
- Microsoft Outlook
- Phone etiquette
- Packaging
- Teamwork
- Customer support ticket management
- Computerskills
- Account management
- Microsoft 365 proficiency
- Administrative experience
- Office supply management
- Greeting customers
Certification
- Driver's License, Present
- Certified Notary Public, Present
- MLO License
- NMLS
Languages
English
Work Authorization
Authorized to work in the US for any employer
Timeline
Front Desk Receptionist
Milne Towing
01.2026 - 02.2026
Universal Service Representative
America First Credit Union
01.2024 - 11.2025
Sales Associate
Zales - The Diamond Store
07.2022 - 01.2024
Sales Associate
Dillard's, Inc.
11.2020 - 06.2021
General Studies - High school diploma
Edward C Reed High School
08.2014 - 06.2018