Ashley Hernandez
Waxahachie,TX
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Eclipse Pain And Recovery
Waxahachie, TX
02.2026 - 04.2026
- Managed patient scheduling and appointment confirmations using electronic health record systems.
- Provided exceptional customer service, addressing patient inquiries and concerns effectively.
- Maintained accurate patient records and handled billing processes to ensure compliance with regulations.
- Oversaw inventory management of office supplies, ensuring optimal stock levels at all times.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Greeted visitors warmly, creating positive first impression of organization.
Front Desk Receptionist
Family Chiropractor
Midlothian, TX
08.2024 - 10.2025
- Schedule patients
- Collected money
- Assistant to the doctor
- Rescheduled appointments
- Patient verification
- Drug testing
- Urine sample
Phlebotomy Technician
KEDPLASMA
Duncanville, TX
04.2024 - 10.2024
- Collected blood and plasma
- Sent results to labs
Front Desk Receptionist
Kessler Women's Healthcare
Dallas, TX
05.2022 - 02.2024
- Scheduling appointments
- Insurance verifications
- Collecting payments
- Refunds
- Answering multiple phone lines
- Cleaning the lobby
- Canceling appointments
- Rescheduling appointments
Medical Receptionist
Texas Pain Physicians
Waxahachie, TX
10.2017 - 08.2018
- I prepared charts for the patients
- Collected payments from the patients
- Checked patients in for their procedures.
Receptionist
Methodist Health System
Dallas, TX
03.2015 - 10.2017
- Prepared patient charts
- Confirmed the patients appointments
- Re-scheduled patients appointments if they needed to be changed
- Cleaned the lobby
- Closed out the cash daily and weekly
- I answer phones and transfer the calls to the proper location
- I collect payments from the patients.
- I collect the mail from the insurance companies as well as payments.
Daycare Assistant
Imagination Daycare & Preschool
Waxahachie, TX
01.2012 - 05.2014
- I was a bus driver for the school kids.
- I also worked in the front office.
- I also was a teacher for the non school aged kids
Cashier/Customer Service
Lowe's
Waxahachie, TX
01.2013 - 03.2014
- I was a cashier and also was a customer service rep.
Education
High School - High school or equivalent
Advantage Academy
Waxahachie, TX01.2008
Skills
- Proper phlebotomy specimen storage
- Tourniquet for blood collection
- Venipuncture
- Record keeping
- Spreadsheet charts
- Problem solving
- Patient interaction
- Phone communication
- Straight needle venipuncture
- Patient flow optimization
- Heavy lifting
- Laboratory Experience
- Blood collection tubes
- Experience Administering Injections
- Computer literacy
- Specimen collection / processing
- Maintaining patient confidentiality
- Task prioritization
- Specimen identification for phlebotomy
- Office Management
- Health insurance information
- Microsoft Word
- Office Administration
- Cash register
- English
- Medical Scheduling
- Medical office experience
- Excel
- Patient relaxation techniques
- Capillary blood collection tubes
- Personal Protective Equipment (PPE)
- Customer complaint resolution
- Basic life support
- Perioperative care
- Phone Etiquette
- Microsoft Office
- Nursing home experience
- Administrative experience - Administrative experience (6-10 years)
- Phlebotomy specimen transport bag
- Butterfly needle venipuncture
- HIPAA
- Health insurance pre-authorization requirements
- Technical Proficiency
- Attention to detail
- Private practice experience
- Multi-line Phone Systems
- Scanning
- Blood sampling - Largest number of blood draws completed daily (21-30 blood draws)
- Customer inquiry handling
- Powerpoint
- Typing
- Patient blood-draw discomfort minimization
- Medical Receptionist
- Insurance verification
- Sharps containers
- Organizational skills
- Hospitality
- Customer service
- Patient Care
- Epic
- Order assistance
- Front desk
- Client interaction via phone calls
- CPR
- First aid
- Vital Signs
- Cash handling
- Photocopying
- Triage
- Patient question and concern management
- Specimen collection
- Computer Skills
- Intake
- Google Docs
- Administrative experience within healthcare
- Health insurance authorizations
- Grammar Experience
- Phone answering
- Time management
- EMR systems
- Computer operation
- Phlebotomy - Phlebotomy experience (1-2 years)
- Data entry
- Listening skills
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Scheduling appointments
- Office organization
- Oral and writing communication
- File organization
- Hospitality services
- Front office management
- Filing
- Sensitive information handling
- Work prioritization
- Issue handling
- Confidentiality handling
- Guest relations
- Document management
- Meeting scheduling
- Multi-line telephone systems
- File management
- Call routing
- Call forwarding
- Meeting arrangements
- Clerical support
- Calendar management
- Visitor registration
- Filing and sorting
- Office supplies ordering
- Visitor and customer relations
- Greeting and seating clients
Certification
- CPR Certification
- Certified phlebotomist
- April 2024 to April 2026
- I'm a certified phlebotomy technician
- Certified Phlebotomy Technologist (CPT - NPA)
- Certified Phlebotomy Technician
- BLS Certification
- Driver's License
Languages
English
Timeline
Front Desk Receptionist
Eclipse Pain And Recovery
02.2026 - 04.2026
Front Desk Receptionist
Family Chiropractor
08.2024 - 10.2025
Phlebotomy Technician
KEDPLASMA
04.2024 - 10.2024
Front Desk Receptionist
Kessler Women's Healthcare
05.2022 - 02.2024
Medical Receptionist
Texas Pain Physicians
10.2017 - 08.2018
Receptionist
Methodist Health System
03.2015 - 10.2017
Cashier/Customer Service
Lowe's
01.2013 - 03.2014
Daycare Assistant
Imagination Daycare & Preschool
01.2012 - 05.2014
High School - High school or equivalent
Advantage Academy