SHAUNDRIKA JACK
LCMH-Lake Charles, LA
DeQuincy,LA
1
Certification
28
years of professional experience
Phlebotomist with experience in venipuncture, insurance verification, and medical scheduling. Demonstrates exceptional proficiency in multi-line phone systems and front desk operations, and clerical tasks. Committed to delivering high-quality patient care and maintaining strict adherence to confidentiality and HIPPA requirements. Seeking an opportunity to utilize my training and skills to provide high-quality patient care and contribute to the success of healthcare. Authorized to work in the US for any employer
Work History
Receptionist
4 Years 10 Months- Greet clients promptly, ensuring a welcoming and friendly environment Manage phone calls and messages efficiently, improving communication between clients and counselors
- Schedule new and follow-up appointments, maintaining an organized calendar for optional client services
- Verified insurance and Medicaid details
- Faxed documents to doctor's offices, facilitating smooth information flow and timely medical care
- Accurately handled sensitive information, including insurance verification and document faxing while ensuring HIPAA compliance
Certified Phlebotomy Technician
1 Year 9 Months- Demonstrated proficiency in using various phlebotomy techniques such as butterfly needles, syringe draws, and fingersticks
- Provided exceptional customer service by addressing patient concerns or questions regarding the phlebotomy process
- Maintained a clean and organized work area to promote efficiency and prevent cross-contamination between patients' samples
- Successfully completed an average of 30 blood collections per day with a high rate of accuracy in sample identification
- Verified patient information and prepared necessary paperwork for laboratory testing, maintaining accurate records of specimens collected
- Maintained strict adherence to infection control protocols, including hand hygiene, personal protective equipment (PPE) usage, and proper disposal of biohazardous materials
- Performed venipuncture and capillary puncture on patients of all ages, ensuring proper collection and labeling of blood samples
Correctional Officer
10 Years 8 Months- Maintain custody and control of offenders, ensuring compliance with institutional regulations Enforced prison rules and regulations while maintaining a safe environment for offenders and staff.
- Responded to emergencies such as riots or disturbances with appropriate force measures.
- Conducted searches of inmates, cells, dormitory, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, and other activities.
- Observed inmate behavior to prevent crime, escape attempts, and other dangerous activities.
- Received property from incoming inmates, provided receipts, and inspected items for contraband.
- Conducted searches of inmates and visitors to prevent the smuggling of contraband.
- Participated in training sessions to stay current on best practices in corrections and emergency response.
- Conducted headcounts to ensure that all inmates were accounted for.
- Enforced institutional policies and procedures to maintain order and security within the correctional facility.
- Operated security control systems to monitor entrances, exits, and movement within the facility.
- Directed visitor sign-in, documenting processes, and completing appropriate visitation logs.
- Supervised inmates during day-to-day activities.
- Handle multiple phone lines on switchboard, ensuring efficient communication
- Assisted medical staff during medication distribution, enhancing inmate care and operational efficiency
Assistant Preschool Teacher
2 Years- Recognition, writing letters and numbers.
- Developed meaningful relationships with all students based on trust and respect.
- Read stories aloud to the children and discussed them afterward to gauge understanding.
- Supervised the children while they were engaged in various activities such as arts and crafts, storytime, and outdoor play.
- Encouraged cooperative play among students by providing positive reinforcement when needed.
- Performed general housekeeping duties such as tidying up classrooms after activities or cleaning up spills from lunchtime.
- Worked closely with colleagues to facilitate smooth transitions between activities throughout the day.
- Organized play areas, toys, and learning materials to create a safe and stimulating environment.
- Supported lead teacher with daily classroom activities.
- Helped facilitate indoor and outdoor play, parent-teacher conferences, and keeping the classroom clean with diligent attention to each support task.
- Assisted with the implementation of approved lesson plans and daily classroom schedules.
- Helped prepare preschool-aged children for future education by working with groups and individuals in classroom environments.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Participated in workshops, trainings, and conferences to improve educational skills.
Education
Phlebotomy (Certification)
High School Diploma
Skills
Blood collection tubes
Specimen identification for phlebotomy
Automated blood collection system
Front Desk
NHA Certified Phlebotomist
Phone etiquette
Medical Receptionist
Patient question and concern management
Tourniquet for blood collection
Patient Care
Communication skills
Specimen collection
Venipuncture
Vital signs
Documentation
Medical Scheduling
Specimen collection / processing
Multi-line Phone System
Capillary blood collection tubes
Phlebotomy specimen transport bag
Patient relaxation techniques
Sharps containers
Sample preparation
Insurance Verification
Blood sampling - Largest number of blood draws completed daily (More than 30 blood draws)
Supervising experience
Customer service
Phlebotomy specimen aliquoting
Butterfly needle venipuncture
Medical terminology
Personal Protective Equipment (PPE)
Phlebotomy - Phlebotomy experience (1-2 years)
HIPAA
Security
Packaging
Vacutainer method
Straight needle venipuncture
Customer Assistance
Patient blood-draw discomfort minimization
Centrifuge
Hospitality
Organizational skills
Mobile devices
Patient service
Proper phlebotomy specimen storage
Evacuated tube system (ETS)
Maintaining patient confidentiality
Appointment Scheduling
Time management
Certification
- NHA Certified Phlebotomy Technician May 2024 to Present
- National Certified Phlebotomy Technician (NCPT - NCCT)
- Certified Phlebotomy Technician
Timeline
Certified Phlebotomy Technician
LCMH-Lake Charles, LA
08.2024 - 05.2026Read More
Receptionist
Hope Counseling Agency-DeQuincy, LA
10.2019 - 08.2024Read More
Correctional Officer
Phelps Correctional Center-DeQuincy, LA
07.2000 - 03.2011Read More
Assistant Preschool Teacher
Snoopy Den Headstart-DeQuincy, LA
08.1998 - 08.2000Read More
Starks High School
High School Diploma
Read More
Inspired Professional Solutions
Phlebotomy (Certification)
Read More