Razane Benjamin
Jacksonville,FL
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Best Western-Florida
Saint Augustine Florida
2023 - 2024
- Greeted and assisted guests with check-in and check-out processes.
- Managed reservations using hotel management software efficiently.
- Answered phone inquiries and directed calls to appropriate departments.
- Provided information on hotel amenities, services, and local attractions.
- Maintained cleanliness and organization of front desk area consistently.
- Collaborated with housekeeping to ensure room readiness for guests.
- Processed guest payments accurately and handled cash transactions securely.
- Resolved guest complaints promptly to enhance overall satisfaction levels.
Valet Parking Attendant
PMC-FI
Saint Augustine, FL
01.2025 - 09.2025
- Provided exceptional customer service to guests during vehicle pick-up and drop-off processes.
- Managed parking logistics efficiently, ensuring optimal use of available space.
- Assisted in maintaining cleanliness and organization of parking areas and valet stations.
- Conducted vehicle inspections for damage and reported issues promptly to management.
- Maintained accurate records of parked vehicles'' locations within the designated area, ensuring faster retrievals.
Front desk agent
Choice Hotels-FI
Saint Augustine, FL
11.2022 - 12.2023
- Greeted and assisted guests during check-in and check-out processes, ensuring a welcoming atmosphere.
- Managed reservation systems to accurately process bookings and maintain up-to-date guest records.
- Addressed guest inquiries and concerns promptly, enhancing overall customer satisfaction.
- Coordinated with housekeeping and maintenance teams to ensure room readiness for incoming guests.
- Handled phone calls and email correspondence professionally, demonstrating strong communication skills.
Education
Bachelor's degree - undefined
Skills
- Food service
- Hospitality management
- Communication skills
- Climbing
- Guest services (3 years)
- Rotation scheduling
- Assembly
- Data entry
- Microsoft Office
- Cleaning
- Microsoft Excel
- Van driver (2 years)
- Handyman experience
- Phone communication
- Load & unload
- Android
- In-person customer service
- Customer relationship building
- Dispatching
- Landscaping
- English
- Night audit
- Interpersonal communication
- Guest relations
- Front Desk (3 years)
- Employee relationship building
- Cash handling
- Phone customer support
- Grocery store
- Customer service management
- Warehouse experience (2 years)
- Basic math
- GPS
- Heavy lifting
- Working with people with disabilities
- Management
- Patient scheduling via phone
- Administrative Experience (2 years)
- Computer literacy
- Janitorial experience
- Grammar Experience
- Professional email communication
- Customer service
- Moving
- Typing
- Time management
- Leadership
- Box truck
- Mobile applications
- Supervising experience
- Conflict management
- Resort
- Hospitality (3 years)
- In-person patient scheduling
- Mechanical knowledge
- Math
- Dishwashing
- Outdoor work
- Mobile devices
- Customer communication
- Commercial driving
- Office experience
- Computer operation
- Customer support specialist experience
- Delivery driver experience
- Individual consumer customer service
- Face-to-face communication
- Microsoft Word
- Sales
- Text messaging
- Phone etiquette
- Computer skills (6 years)
- Writing skills (4 years)
- Organizational skills
- Telephone etiquette
- Listening skills
- Attention to detail
- Appointment scheduling
- Scheduling
- Problem-solving skills
- Verbal and written communication
- Oral and writing communication
- Hospitality services
- Office administration
Certification
- CPR Certification
- Driver's License
Languages
English
Timeline
Valet Parking Attendant
PMC-FI
01.2025 - 09.2025
Front desk agent
Choice Hotels-FI
11.2022 - 12.2023
Bachelor's degree - undefined
Front Desk Receptionist
Best Western-Florida
2023 - 2024