Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Work History
Front Desk Receptionist
Spine & Orthopedic Center | 2024 - 2025
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Collected room deposits, fees, and payments.
Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Medical Receptionist
2 Years 5 Months
MD NOW URGENT CARE | 11.2021 - 04.2024
Greeted visitors warmly and ensured they had a positive experience.
Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
Updated patient records, medical histories, and contact information for traceability.
Scanned and documented new patient information in electronic health records for registration purposes.
Greeted patients immediately upon arrival, providing excellent customer service.
Processed payment transactions for cash, checks, and credit and debit cards.
Collected co-payments and co-insurance and issued appropriate receipts during check-in.
Scheduled appointments, managed calendars, and coordinated meetings efficiently.
Panera Bread Associate
6 Months
Panera Bread | 11.2018 - 05.2019
Developed strong customer service skills through daily interactions with customers.
Operated cash register to process cash, check and credit transactions.
Assisted with inventory by identifying and marking items for removal from shelves or storage areas.
Maintained up-to-date knowledge of organizational policies, procedures, and regulations.
Panera Bread Associate
6 Months
Panera Bread | 11.2018 - 05.2019
Developed strong customer service skills through daily interactions with customers.
Operated cash register to process cash, check and credit transactions.
Assisted with inventory by identifying and marking items for removal from shelves or storage areas.
Maintained up-to-date knowledge of organizational policies, procedures, and regulations.
Cashier
11 Months
Speedway LLC | 06.2018 - 05.2019
Operated cash register and accurately processed payments, returns, and exchanges.
Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
Helped restock shelves when necessary to maintain an organized display area.
Accurately processed customer payments using cash, credit cards, and checks.
Managed large amounts of cash accurately during busy hours in a fast-paced environment.
Greeted and informed customers of products, fostering positive store experiences.
Cashier
11 Months
Speedway LLC | 06.2018 - 05.2019
Operated cash register and accurately processed payments, returns, and exchanges.
Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
Helped restock shelves when necessary to maintain an organized display area.
Accurately processed customer payments using cash, credit cards, and checks.
Managed large amounts of cash accurately during busy hours in a fast-paced environment.
Greeted and informed customers of products, fostering positive store experiences.
Cashier
7 Months
03.2016 - 10.2016
Operated cash register and accurately processed payments, returns, and exchanges.
Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
Provided excellent customer service by greeting customers and offering assistance.
Accurately processed customer payments using cash, credit cards, and checks.
Cashier
7 Months
03.2016 - 10.2016
Operated cash register and accurately processed payments, returns, and exchanges.
Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
Provided excellent customer service by greeting customers and offering assistance.
Accurately processed customer payments using cash, credit cards, and checks.