Marquetia Solomon
Houston,TX
Summary
Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in Microsoft , with friendly and decisive approach to resolving challenges. Dedicated receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
Freedom Care, LLC
Houston, TX
07.2020 - Current
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Monitored office supplies by checking inventory and placing orders.
- Prepared weekly employee work schedules for team members.
Assistant Office Manager
Diamond Wellness Health & Wellness
Houston, TX
02.2017 - 05.2020
- Transferred and directed phone calls, guests and mail to correct staff members.
- Coordinated board and committee meetings, schedules, information preparation and distribution.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
Assistant Manager
Lori's Gift Shop
Houston, TX
06.2007 - 01.2017
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored security and handled incidents calmly.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Education
High School Diploma -
Contemporary Learning Center
1906 Cleburne St Houton, Tx 7700405.1998
Skills
- Scheduling and Calendar Management
- Administrative Support
- Prioritization and Time Management
- Delivery Coordination
- Reliable and Punctual
- Attention to Detail
- Positive Attitude and Energetic
- Courteous and Professional
- Multitasking and Prioritization
- Customer Service-Oriented
- Lobby Maintenance
- Data Entry and Database Software
Timeline
Front Desk Receptionist
Freedom Care, LLC
07.2020 - Current
Assistant Office Manager
Diamond Wellness Health & Wellness
02.2017 - 05.2020
Assistant Manager
Lori's Gift Shop
06.2007 - 01.2017
High School Diploma -
Contemporary Learning Center