Pansey Richardson
Care Connect Convenient Urgent Care
Tifton,Georgia
1
Language
12
years of professional experience
Dynamic Receptionist Coordinator at Partners Benefit Group with a proven track record in enhancing customer satisfaction and streamlining operations. Expert in document management and adept at fostering teamwork, I implemented process improvements that significantly reduced client wait times while providing exceptional service and maintaining a welcoming environment.
Reception professional with proven track record in managing front desk operations and delivering exceptional customer service. Known for reliability and adaptability in dynamic office environments, effectively coordinating schedules and managing communications. Strong focus on team collaboration and achieving efficient, results-driven operations.
Professional with experience in managing front-office operations and coordinating administrative tasks. Strong focus on team collaboration and achieving results. Known for reliability, flexibility, and effective communication skills. Skilled in scheduling, customer service, and multitasking in dynamic environments.
Experienced with managing front desk operations and providing top-tier customer service. Utilizes organizational skills and multitasking abilities to ensure smooth office workflows. Knowledge of scheduling coordination and effective communication techniques.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Work History
Front Desk Receptionist
3 Months- Assisted patients and visitors at front desk, creating a friendly atmosphere and responding to questions quickly.
- Supported appointment scheduling through electronic health record systems to enhance patient flow.
- Collaborated with medical personnel to improve check-in procedures and boost operational effectiveness.
- Recorded patient information accurately, adhering to privacy regulations and company policies.
- Guided new front desk staff on operational procedures, promoting teamwork for better service delivery.
- Addressed patient issues promptly, enhancing overall patient satisfaction and experience.
- Managed inventory of office supplies to ensure availability while reducing costs through careful ordering practices.
- Welcomed guests at front desk and engaged in friendly conversations while overseeing check-in procedures.
- Organized and maintained the front office area to provide a professional and inviting environment for visitors and staff.
- Keep the waiting room and front desk clean, tidy, and safe.
- Re-order office supplies, patient forms, and desk materials.
- Handle incoming and outgoing mail, faxes, and medical records requests
- Input and update data accurately inside electronic health record (EHR) systems.
- Scan and attach signed consent forms, lab requests, and ID cards to digital charts.
- Strictly follow HIPAA laws to keep all health and personal data private.
- Secure the front desk area before leaving computers or files unattended
- Verify patient health insurance coverage and eligibility.
- Collect co-pays, deductibles, or past due balances at visit time.
- Issue payment receipts and record daily financial transactions.
- Coordinate billing queries with third-party groups or back-office staff
- Answer multi-line phone calls, emails, and messages.
- Book, confirm, reschedule, or cancel patient appointments.
- Route clinical questions to nurses or doctors and non-clinical queries to billing.
- Send automated or manual appointment reminders
- Greet all patients and visitors with a polite and welcoming attitude.
- Have patients fill out intake, registration, and medical history forms.
- Check photo IDs and update personal details like phone numbers and addresses.
- Track patient arrivals and alert clinical teams to keep the waiting room flowing
Receptionist Coordinator
4 Years 1 Month- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Coordinated communication between departments to facilitate efficient workflow and client support.
- Developed and maintained filing systems for easy access to client information and documents.
- Assisted in onboarding new staff by providing training on office procedures and software tools.
- Implemented process improvements that enhanced response times for client inquiries and service requests.
- Organized company events and meetings, coordinating logistics and ensuring all requirements were met.
- Provided exceptional customer service by addressing client concerns promptly and professionally.
- Managed confidential information with discretion while processing sensitive documents such as employment applications or financial records.
- Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
- Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.
- Ensured a welcoming environment for clients by maintaining a clean and organized reception area.
- Maintained up-to-date knowledge of company policies, procedures, and offerings to better serve clients and assist coworkers when necessary.
- Promoted a positive company image through courteous interactions with clients both over the phone or face-to-face encounters at the reception desk.
- Provided exceptional customer service through prompt response to inquiries via phone, email, or in-person visits.
- Supported administrative staff by handling mail distribution, data entry tasks, and document preparation as needed.
- Reduced wait times for clients by effectively directing calls to appropriate departments and personnel.
- Monitored front areas so that questions could be promptly addressed.
Sales Leader Manager
7 Years 5 Months- Assisted patients and visitors at front desk, creating a friendly atmosphere and responding to questions quickly.
- Supported appointment scheduling through electronic health record systems to enhance patient flow.
- Collaborated with medical personnel to improve check-in procedures and boost operational effectiveness.
- Recorded patient information accurately, adhering to privacy regulations and company policies.
- Guided new front desk staff on operational procedures, promoting teamwork for better service delivery.
- Addressed patient issues promptly, enhancing overall patient satisfaction and experience.
- Managed inventory of office supplies to ensure availability while reducing costs through careful ordering practices.
- Welcomed guests at front desk and engaged in friendly conversations while overseeing check-in procedures.
- Organized and maintained the front office area to provide a professional and inviting environment for visitors and staff.
- Keep the waiting room and front desk clean, tidy, and safe.
- Re-order office supplies, patient forms, and desk materials.
- Handle incoming and outgoing mail, faxes, and medical records requests
- Input and update data accurately inside electronic health record (EHR) systems.
- Scan and attach signed consent forms, lab requests, and ID cards to digital charts.
- Strictly follow HIPAA laws to keep all health and personal data private.
- Secure the front desk area before leaving computers or files unattended
- Verify patient health insurance coverage and eligibility.
- Collect co-pays, deductibles, or past due balances at visit time.
- Issue payment receipts and record daily financial transactions.
- Coordinate billing queries with third-party groups or back-office staff
- Answer multi-line phone calls, emails, and messages.
- Book, confirm, reschedule, or cancel patient appointments.
- Route clinical questions to nurses or doctors and non-clinical queries to billing.
- Send automated or manual appointment reminders
- Greet all patients and visitors with a polite and welcoming attitude.
- Have patients fill out intake, registration, and medical history forms.
- Check photo IDs and update personal details like phone numbers and addresses.
- Track patient arrivals and alert clinical teams to keep the waiting room flowing
Education
- TCP
Skills
File organization
Scheduling appointments
Reception area maintenance
Document management
Calendar management
Meeting coordination
Visitor assistance
Greeting and seating clients
Policy enforcement
Meeting facilitation
Strong leadership
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Attention to detail
Multitasking and organization
Reliability
Excellent communication
Organizational skills
Team leadership
Active listening
Adaptability and flexibility
Verbal and written communication
Customer service management
Microsoft office
Phone and email etiquette
Data entry
Self motivation
Scheduling and calendar management
Appointment scheduling
Professionalism
Verify Health Insurance
Administrative skills
Office organization
Filing
Sensitive information handling
Confidentiality handling
Skilled in software
Multi-line telephone systems
File management
Clerical support
Bookkeeping
Spreadsheet tracking
Email and telephone decorum
Log book monitoring
Languages
English
Full Professional
Timeline
Front Desk Receptionist
Care Connect Convenient Urgent Care
06.2026 - CurrentRead More
Receptionist Coordinator
Partners Benefit Group
01.2022 - 02.2026Read More
Sales Leader Manager
Bath and Body
08.2014 - 01.2022Read More
Tift County Highschool
from TCP
Read More