Jennifer Freeman
Highgate Center
Summary
Motivated receptionist with a proven track record in multitasking and time management. Known for strong communication skills and a commitment to maintaining organized records, poised to enhance operational efficiency in any fast-paced environment.
Overview
24
24
years of professional experience
Work History
Front Desk Receptionist
Smile Doctors
Saint Alban's, VT
12.2024 - Current
- Managed front desk operations, ensuring efficient patient check-in and scheduling processes.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Coordinated appointment schedules using dental practice management software to optimize daily workflow.
- Maintained organized patient records, ensuring compliance with HIPAA regulations and confidentiality standards.
- Collaborated with dental professionals to streamline communication regarding patient treatment plans and follow-ups.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Completed data entry and filing to keep records updated for easy retrieval.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Billed Patients for Non-Covered procedures
- Looked up insurance policy coverages
- Make collection calls
- Send and receive referrals to and from different dental offices
- Review Contracts and receive contract payments
- Key Holder
Bookkeeper/Small Business Co-Owner
Junior's Autobody Sale's & Service
Highgate Center, VT
04.2004 - Current
- Managed accounts payable and receivable, ensuring timely processing and accuracy of financial transactions.
- Reconciled bank statements with internal records to maintain accurate financial reporting.
- Prepared monthly financial statements, providing insights into operational performance for management review.
- Implemented cost-control measures, identifying discrepancies and improving overall financial efficiency.
- Prepare all tax papers at the end of the year
- Manage timecard (1 employee), time off, & complaints.
- Order parts and receive them
- Prepare invoices, and receive payments.
- Receive and open all mail, pay all Business bills, send out invoices, and packages.
- Create new customer files
- Filing
Mom
Stay At Home Mom
Highgate Center, VT
03.2012 - 12.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
Call Center Representative
State Of Vermont
Waterbury, VT
02.2023 - 09.2023
- Handled inbound calls, addressing customer inquiries and concerns effectively.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Provided accurate information regarding state services and programs to enhance customer understanding.
- Utilized CRM software to log interactions, ensuring comprehensive records of customer communications.
- Collaborated with team members to streamline processes and improve response times for service requests.
-
Volunteer
CVOEO
Saint Alban's, VT
12.2022 - 02.2023
- I went into the local office 3 days per week to help assist in the help of the food shelf, seating clients that need to speak to someone on behalf of heating or electrical assistance.
- I would help bring in and go through the the clothing and home decor that would have been donated to the office.
- Assisted in light clean up
- Light filing
Mail Processing Clerk
Oryza Group
St.Alban's
08.2016 - 09.2018
- Operated high-volume mail processing equipment to ensure timely sorting and distribution.
- Maintained accurate records of incoming and outgoing mail for accountability.
- Monitored workflow processes to identify areas for improvement and optimize efficiency.
- Collaborated with team members to troubleshoot equipment issues and minimize downtime.
- Developed and maintained standard operating procedures for consistent mail handling practices.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Worked with large sums of money.
Data Entry Clerk
FCi Federal
Saint Alban's, VT
03.2012 - 08.2016
- Entered and updated data in electronic systems to maintain accurate records.
- Reviewed documents for completeness and accuracy, ensuring compliance with organizational standards.
- Coordinated data entry processes to enhance workflow efficiency and reduce errors.
- Trained new staff on data management systems and best practices for data entry tasks.
- Worked with large sums of money
Front Desk Receptionist
Liberty Propane
Saint Alban's, VT
04.2002 - 03.2006
- Implemented process improvements that reduced wait times and increased patient satisfaction scores.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted customers, answered phones, returned phone calls, collections, filing.
- Wrote up service orders
- Billed service orders
- Daily deposits
- Generated, and billed all delivery fuel tickets, as well as the work orders.
- Scheduled service and delivery calls.
- Sales pitched our products, installation and prices
- Collection calls
Education
High School Diploma -
Missisquoi Valley Union High School
Swanton, VT06-1989
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Appointment scheduling
- Scheduling
- Verbal and written communication
- Scheduling appointments
- Office organization
- Oral and writing communication
- File organization
- Filing
- Work prioritization
- Administrative support
- Multi-line telephone systems
- File management
- Office management
- Conflict management
- Effective planning
- Mail sorting
- Call forwarding
- Mail handling
- Meeting arrangements
- Clerical support
- Word processing
- Mail distribution
- Multitasking and organization
- Decision-making
- Phone etiquette
- Record keeping
- Data confidentiality
- Sorting mail
- Email correspondence
- Punctual and reliable
- Customer and client relations
- Microsoft office
- Payment processing
- Customer complaint resolution
- Visitor and customer relations
- Greeting and seating clients
Timeline
Front Desk Receptionist
Smile Doctors
12.2024 - Current
Call Center Representative
State Of Vermont
02.2023 - 09.2023
Volunteer
CVOEO
12.2022 - 02.2023
Mail Processing Clerk
Oryza Group
08.2016 - 09.2018
Mom
Stay At Home Mom
03.2012 - 12.2025
Data Entry Clerk
FCi Federal
03.2012 - 08.2016
Bookkeeper/Small Business Co-Owner
Junior's Autobody Sale's & Service
04.2004 - Current
Front Desk Receptionist
Liberty Propane
04.2002 - 03.2006
High School Diploma -
Missisquoi Valley Union High School