Jasmin Bracely
Detroit,USA
Summary
Dynamic Customer Service professional with 12 years of experience seeking a Customer Service Rep role. Proven track record in delivering exceptional customer service, resolving inquiries efficiently, and enhancing customer satisfaction in healthcare and retail environments. Skilled in communication, data entry, and problem-solving, with expertise in Salesforce and customer account management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Retina Consultants of Michigan
Southfield, MI
06.2025 - Current
- Facilitate patient registration and insurance verification to ensure efficient processing and accurate data entry, enhancing the overall patient experience.
- Deliver exceptional customer service by addressing inquiries and resolving issues promptly, contributing to improved patient satisfaction and operational efficiency.
- Collaborate with healthcare professionals and administrative staff to streamline operations and improve communication within the facility.
Patient Registration Specialist
Advantage Health Centers
Detroit, MI
05.2023 - 03.2025
- Facilitate patient registration and insurance verification to ensure efficient processing and accurate data entry, enhancing the overall patient experience.
- Deliver exceptional customer service by addressing inquiries and resolving issues promptly, contributing to improved patient satisfaction and operational efficiency.
- Collaborate with healthcare professionals and administrative staff to streamline operations and improve communication within the facility.
Patient Registration Specialist
Advantage Health Centers
05.2023 - 03.2025
- Facilitate patient registration and insurance verification to ensure efficient processing and accurate data entry, enhancing the overall patient experience.
- Deliver exceptional customer service by addressing inquiries and resolving issues promptly, contributing to improved patient satisfaction and operational efficiency.
- Collaborate with healthcare professionals and administrative staff to streamline operations and improve communication within the facility.
Patient Access Representative
Detroit Receiving Hospital
Detroit, MI
11.2022 - 05.2023
- Facilitated patient admissions and registration, ensuring precise data entry and verification of insurance details to optimize billing.
- Enhanced operational efficiency by streamlining patient flow through effective coordination of admission processes.
- Maintained a high standard of accuracy in patient data management, contributing to improved billing processes.
Assistant Sales/Credit Manager
Rent-A-Center
Madison Heights, MI
07.2018 - 10.2022
- Managed customer accounts and facilitated credit approval processes, enhancing customer satisfaction through effective communication.
- Contributed to increased sales by implementing problem-solving strategies within the credit approval framework.
- Utilized strong interpersonal skills to improve client relationships, resulting in greater customer retention.
Assistant Manager
Check Into Cash
Sterling Heights, MI
11.2017 - 06.2018
- Managed daily store operations, including opening and closing procedures, cash transactions, and data entry, ensuring accuracy and security of sensitive information.
- Facilitated customer financial services, such as Western Union transfers and payday loans, while maintaining a high standard of customer service.
Customer Service Rep/Sales (BBWC)
OnStar
Warren, MI
08.2015 - 09.2017
- Delivered comprehensive customer onboarding and account setup, ensuring accurate verification of member information and secure handling of sensitive data.
- Communicated product benefits effectively and facilitated sales transactions to enhance customer satisfaction.
- Negotiated pricing agreements to drive revenue growth.
Dispatcher
Run Local Locksmith
Centerline, MI
03.2012 - 07.2015
- Responded to customer inquiries and efficiently dispatched technicians to appropriate locations for locksmith services.
- Processed payments via credit card and cash over the phone, and conducted data entry of receipts during downtime.
Education
Associate of Applied Science - Business Administration
Colorado Technical University Online
03-2025
High School Diploma -
Highland Park Career Academy
Highland Park, MI06-2008
Skills
- Clinic
- Team training
- Insurance verification
- Patient billing
- Attention to detail
- Client services
- Leadership
- Patient demographics
- Loyalty programs
- Organizational skills
- ICD-10
- Computer skills
- Cold Calling
- Clear verbal communication
- Delegation
- Negotiation
- Data entry
- Supervising experience
- Medical billing
- Sales
- Presentation skills
- Health insurance verification via electronic systems
- Proactiveness
- Banquet Experience
- Salesforce
- Management
- Customer relationship building
- Front desk
- Patient care
- Microsoft Outlook
- Medical terminology
- Medical office experience
- Home health
- Marketing
- Google Analytics
- Administrative experience
- Physiotherapy
- PPC Campaign Management
- Team management
- Call escalation management
- Handling patient inquiries
- Call logging
- Customer service
- Multi-line phone systems
- SEO
- Credit analysis
- Customer support
- Greeting customers
- Personal injury law
- Spanish
- English
- Outbound Sales
- Computer operation
- Greeting dental patients
- Correspondence management
- Cash handling
- Google AdWords
- Order processing
- Typing
- Food service inventory management
- Bartending
- Bilingual
- Client follow-up
- Dental office experience
- Phone etiquette
- Data collection
- Time management
- Digital Marketing
- Client communication
- Microsoft Word
- Search Engine Optimization (SEO)
- Medical scheduling
- Orthopedics
- Customer complaint resolution
- Strategic planning
- HIPAA
- Cash register
- Call reporting
- Availity
- Sales Management
- Filing
- Cross-functional customer service initiatives
- Email Marketing
- Data-driven decision making
- Microsoft Powerpoint
- Employee performance reporting
- Private practice experience
- Office experience
- Serving
- Electronic health records (EHR) management
- ICD-9
- Managing patient records
- Microsoft Excel
- Communication skills
- Patient interaction
- Health insurance authorizations
- Staff scheduling
- Hospital experience
- Clerical experience
- Managing teams in a customer support role
- Team development
- Customer issue escalation
- Conflict resolution
- Call monitoring
- Retail sales
- Microsoft Office
- Dental insurance
- SharePoint
- Medical documentation
Certification
- Google Adwords July 2017 to Present
- Driver's License
Awards
Top Gun January 2020 Special shirt and plaque for obtaining the most sales and maintaining collections in the district for the 3rd quarter., Top Gun November 2019 Special Shirt and plaque for obtaining the most sales maintaining collections in the district for The 4th Quarter
Additional Information
Authorized to work in the US for any employer
Timeline
Front Desk Receptionist
Retina Consultants of Michigan
06.2025 - Current
Patient Registration Specialist
Advantage Health Centers
05.2023 - 03.2025
Patient Registration Specialist
Advantage Health Centers
05.2023 - 03.2025
Patient Access Representative
Detroit Receiving Hospital
11.2022 - 05.2023
Assistant Sales/Credit Manager
Rent-A-Center
07.2018 - 10.2022
Assistant Manager
Check Into Cash
11.2017 - 06.2018
Customer Service Rep/Sales (BBWC)
OnStar
08.2015 - 09.2017
Dispatcher
Run Local Locksmith
03.2012 - 07.2015
Associate of Applied Science - Business Administration
Colorado Technical University Online
High School Diploma -
Highland Park Career Academy