Shaylyn Machado
Pawtucket,RI
Summary
Professional with a strong focus on customer service and conflict resolution. Effective communicator with a keen eye for detail, ensuring high-quality client interactions and satisfaction. Achieved measurable improvements in customer experience through strategic problem-solving and support initiatives.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
First Hyundai
North Attleboro, Massachusetts
08.2024 - Current
- Greeted customers, addressed inquiries, and efficiently directed them to appropriate departments for timely assistance.
- Answered multi-line phones and performed administrative tasks, ensuring smooth communication and documentation flow.
- Processed customer payments for vehicle purchases, repairs, and parts using cash, check, or credit card.
- Organized and maintained invoices, repair orders, and customer files to enhance access and retrieval efficiency.
- Reconciled cash drawers to ensure accuracy of daily financial transactions.
Retail Sales Associate
Coach
Wrentham, Massachusetts
09.2024 - 08.2025
- Delivered exceptional customer service, resulting in increased customer satisfaction and loyalty.
- Demonstrated thorough product knowledge, helping customers make informed purchasing decisions and enhancing sales effectiveness.
- Contributed to achieving and surpassing team sales goals by actively engaging customers and promoting products.
- Supported merchandising efforts through restocking and inventory organization.
Team Leader
Life Cycle Transitions
Quincy, Massachusetts
07.2021 - 06.2025
- Supervised and coached staff in delivering organizational and home safety assistance, enhancing client well-being.
- Ensured adherence to quality and safety standards while maximizing client satisfaction.
- Provided compassionate support to clients, enabling maintenance of safe, livable homes.
- Coordinated on-site cleanup projects and donation pickups, ensuring timely home restoration for clients.
Administrative Assistant
TW Financial
Cranston, Rhode Island
08.2022 - 06.2023
- Answered and directed phone calls, greeting clients and scheduling appointments efficiently.
- Supported financial planners by managing client communications and ensuring confidentiality.
- Compiled summary letters, fee letters, and end-of-day reports for financial documentation to support accurate record-keeping.
- Scanned, filed, and organized financial documents using Box for improved accessibility.
- Maintained detailed records of client preferences for meetings to enhance personalized experiences. Clients' preferred coffees, snacks, and soft drinks for meetings.
- Coordinated personalized company Christmas cards and customized gifts for client birthdays and anniversaries to strengthen client relationships.
Guest Services
Hampton Inn By Hilton
Franklin , MA
09.2021 - 07.2022
- Fostered a professional and welcoming atmosphere for guests, improving overall guest experience.
- Maintained cleanliness and organization in guest rooms and common areas, enhancing guest satisfaction.
- Assisted with laundry and kitchen preparation, contributing to smooth daily operations.
Shareholder Specialist
BNY Mellon
Westborough, Massachusetts
11.2014 - 07.2016
- Processed financial transactions, trades, and transfers, ensuring timely execution for account owners and representatives.
- Educated clients on investment products and account management, enhancing their understanding of sales charges and investment strategies.
- Maintained accuracy, compliance, and confidentiality in financial operations, safeguarding sensitive information and upholding regulatory standards.
Education
High School Diploma -
Ansonia HIgh School
Ansonia, CT06-1999
Skills
- Customer service
- Customer service excellence
- Conflict resolution
- Effective communication
- Verbal communication
- Oral communication
- Multi-line phone management
- Multi-line telephone systems
- Appointment scheduling
- Meeting scheduling
- Calendar management
- Invoice organization
- Record keeping
- Administrative support
- Data entry
- Document management
- File management
- File organization
- Filing
- Filing and sorting
- Mail distribution
- Mail sorting
- Office organization
- Office supplies ordering
- Time management
- Attention to detail
- Problem solving
- Relationship management
- Initiative-taking
- Active listening
- Conflict management
- Client-focused decision-making
- Guest relations
- Skilled in [software]
- Team supervision
- Cash handling
- Information gathering
- Issue handling
- Telephone etiquette
- Customer interaction
- Multitasking
- Active listening
- Multitasking
- Mail sorting
- File management
- File organization
- Document management
Timeline
Retail Sales Associate
Coach
09.2024 - 08.2025
Front Desk Receptionist
First Hyundai
08.2024 - Current
Administrative Assistant
TW Financial
08.2022 - 06.2023
Guest Services
Hampton Inn By Hilton
09.2021 - 07.2022
Team Leader
Life Cycle Transitions
07.2021 - 06.2025
Shareholder Specialist
BNY Mellon
11.2014 - 07.2016
High School Diploma -
Ansonia HIgh School