Selena Salcido
Tucson,AZ
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Arizona Eye Consultants
Tucson, AZ
12.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Front Desk Receptionist
Apex Real Estate & Property Management
Tucson, AZ
04.2022 - 12.2023
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Receptionist
Frontier Management LLC
Green Valley, AZ
09.2021 - 01.2022
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Pulled and organized requested documentation.
- Maintained front office cleanliness and organized supplies to increase productivity.
Leasing Consultant
Wahee Capitol
Tucson, AZ
07.2021 - 09.2021
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Contacted and followed up with tenants on renewal notices.
- Encouraged prospective tenants to fill out applications after property tours.
- Conducted background checks on applicants.
- Detailed application requirements and answered questions from prospective tenants.
- Escalated critical issues to property manager to deliver immediate resolution.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Tracked leads using CRM software and followed up with interested parties.
- Received rent payments and tracked transactions in accounting software.
- Increased occupancy through dynamic marketing initiatives.
Retail Sales Associate
Goodwill of Southern Arizona
Tucson, AZ
02.2020 - 07.2021
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Managed cash register operations using POS system and processed sales and returns.
Technical Support Representative
Coworx Staffing
Tucson, AZ
09.2019 - 02.2020
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Supported customers with online billing, access and account issues.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Aided in development of customer acclimation plans for helping clients adjust to implementation of new products.
- Informed senior leadership of product development issues discovered via technical support calls with customers.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Managed customer system updates, informing clients of installation progress stages.
Education
GED -
Pima Adult Ed
Tucson, AZ09.2014
Skills
- Multi-Line Telephone Skills
- Recordkeeping and Bookkeeping
- Organization and Efficiency
- Meticulous and Organized
- Positive Attitude and Energetic
- Customer Service
- Customer Service-Oriented
- Reliable and Punctual
- Computer Proficiency
- Microsoft Office Suite
- Multi-Line Phone Systems
- Appointment Scheduling
- Visitor and Customer Relations
- Multitasking and Prioritization
- Customer Complaint Resolution
- Attention to Detail
- Call Answering and Routing
- Documentation and Reporting
- Verbal and Written Communication
- Microsoft Office
- Scheduling and Calendar Management
- Calendar Management
- Data Entry
- Cash Handling
- Appointment Confirmation
Education and Training
other
References
Lauren Sheldon (928) 864-7406
Mallory Deloach +1 (520) 370-0864
Brandi Massey (520) 870-6032
Timeline
Front Desk Receptionist
Arizona Eye Consultants
12.2023 - Current
Front Desk Receptionist
Apex Real Estate & Property Management
04.2022 - 12.2023
Receptionist
Frontier Management LLC
09.2021 - 01.2022
Leasing Consultant
Wahee Capitol
07.2021 - 09.2021
Retail Sales Associate
Goodwill of Southern Arizona
02.2020 - 07.2021
Technical Support Representative
Coworx Staffing
09.2019 - 02.2020
GED -
Pima Adult Ed