Fatima Guzman

• Welcomed patients and visitors with professionalism and warmth.
• Managed multi-line phone system, directing calls to appropriate departments.
• Scheduled appointments efficiently using electronic health record systems.
• Maintained patient confidentiality in compliance with health regulations.
• Assisted in patient check-in and check-out processes smoothly.
• Provided information about services and answered patient inquiries promptly.
• Collaborated with healthcare staff to enhance patient experience and satisfaction.
• Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
• Provided administrative support such as filing documents, photocopying and scanning materials.

Use ECW software.

• Assisted patients with personal care to alleviate burden on family members.
• Monitored medications for patients with various conditions and kept watchful eye for side effects.
• Planned optimal meals based on established nutritional plans.
• Helped clients stay happy and healthy by providing mental and emotional support.
• Recognized emergency situations and implemented appropriate procedures.
• Aided with mobility and independence for disabled individuals and continually monitored safety.
• Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
• Managed patient transportation and appointment scheduling.

• Quickly remedied customer issues in office, via telephone and with email communication by responding to questions and inquiries within 72 hours.
• Generated personal, commercial reports and documentation for senior management and underwriting staff.
• Negotiated coverage, policy pricing and service delivery during meetings with customers, agents or brokers.
• Leveraged customers' history, industry and demographic information to calculate renewal rates.
• Conducted comprehensive analysis and evaluated risk to control underwriting loss.
• Performed data entry functions to track information such as payments, account updates and customer interactions.
• Worked with colleagues to review, accept or deny new and renewal business.