Mi’Keerah Spence
Essex,MD
Summary
I am a compassionate professional with extensive experience in administrative support and direct care services. Skilled in providing high-quality assistance as a Direct Support Professional, including daily living support, medication administration, and maintaining accurate documentation. Trained in phlebotomy and medical assisting, with hands-on experience in patient care, vital signs monitoring, specimen collection, and supporting clinical operations. Strong ability to balance administrative responsibilities with direct patient care, ensuring efficiency, compliance, and exceptional service. Recognized for reliability, professionalism, and a commitment to promoting the health, safety, and well-being of individuals served.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
RX Tattoo
Salisbury, MD
05.2020 - 04.2022
- Managed front desk operations, ensuring efficient appointment scheduling and customer service.
- Maintained clean, organized reception area to enhance client experience and uphold brand image.
- Handled incoming calls and inquiries, providing prompt information on services and pricing.
- Processed client payments and maintained accurate financial records for daily transactions.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Developed strong working relationships with team members, fostering a positive work environment.
Day Program Aide
Dove Pointe
Salisbury, MD
08.2021 - 07.2023
- Assisted residents with daily living activities, ensuring comfort and safety.
- Facilitated communication between staff and residents to enhance care quality.
- Supported therapeutic programs by engaging residents in recreational activities.
- Supported development of individual care plans aligned with participant needs and goals.
- Monitored participant progress and provided feedback to senior staff for ongoing improvements.
- Developed strong rapport with clients by demonstrating empathy, active listening, and genuine interest in their needs and goals.
- Collaborated with team members to create a positive and inclusive environment for all participants.
- Maintained accurate records of attendance, incident reports, and medication administration as required by regulatory agencies.
- Maintained a clean and organized program space, ensuring that all equipment and materials were readily accessible for daily use.
- Ensured client safety through effective monitoring and supervision during program activities.
Direct Support Professional
Catholic Charities of Baltimore
09.2023 - Current
- Assisted individuals with daily living activities, fostering independence and improving quality of life.
- Monitored emotional and physical well-being of clients, providing timely support as necessary.
- Documented client progress and behavior changes in accordance with organizational policies.
- Trained new staff on best practices for client care and communication strategies.
- Advocated for client rights and access to resources within the community support system.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Transported clients to medical and dental appointments to provide support.
- Liaised with healthcare professionals to coordinate care, ensuring comprehensive support for clients.
- Administered medications accurately following established protocols and safety guidelines.
- Monitored patient reactions to medications, reporting any adverse effects promptly.
- Trained new staff on medication administration procedures and safety practices effectively.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
Education
Certificate - Certified Medication Technician
The Soul Of Medicine TC
Baltimore, MDCertificate - Certified Clinical Medical Assistant
Integrated Health TW
Parkville, MDCertificate - Certified Phlebotomy Technician
Integrated Health TW
Parkville, MDTimeline
Direct Support Professional
Catholic Charities of Baltimore
09.2023 - Current
Day Program Aide
Dove Pointe
08.2021 - 07.2023
Front Desk Receptionist
RX Tattoo
05.2020 - 04.2022
Certificate - Certified Medication Technician
The Soul Of Medicine TC
Certificate - Certified Clinical Medical Assistant
Integrated Health TW
Certificate - Certified Phlebotomy Technician
Integrated Health TW
Skills
Time management
First aid and safety
Behavior redirection
Client support
Medication administration
Client documentation
Health and safety requirements
Direct patient care
ADL support
EMR / EHR
HIPAA compliance
Basic life support certification
First aid and CPR certified
Administrative tasks
Clinical and administrative support
Phlebotomy training
Phlebotomy and specimen collection
Vital signs monitoring
Customer service
Medical terminology knowledge