Alicia Jackson
Summary
Dedicated Front Desk Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
17
17
years of professional experience
Work History
Front Desk Receptionist
Recovery Centers of America
Waldorf, MD
11.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Handled assignments independently with good judgement and critical thinking skills.
- Maintained confidentiality of sensitive data to protect customer and business information.
Front Desk Supervisor
Hilton Garden Inn
07.2013 - 10.2021
- Supervise Front Desk operations to a consistently high standard
- Complete schedule and forecasting for front desk weekly
- Handle all front desk scheduling matters including
- Purchase and maintain inventory for Pavilion Pantry
- Responsible for responding to all Salt Surveys
- Ensure the team has a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
- Advise the team of any special events or VIP Guests in the hotel that day
- Monitor the appearance, standards, and performance of Team Members with an emphasis on training and teamwork
- Manage Guest requests, inquiries, and complaints promptly and completely
- Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service.
Data Operator
Midtown Personnel, Inc
01.2010 - 01.2013
- Operated a data entry terminal to enter or verified tax data for the District of Columbia Government
- Performed data repair of those fields not meeting predetermined confidence level
- Searched images of source document for data that will permit immediate correction of the error
- Keyed data from image specific data from unauthorized returns
- Keyed entry data from un-scannable returns
- Re-entered data previously key entered for data verification
- Provided guidance and procedural instructions to other employees on materials of a more complex and diverse nature
- Assisted in training new employees
- Protected confidentiality of taxpayer information as required by disclosure laws and regulations
- Performed other duties as assigned.
Administrative Assistant/Reception
NCB
01.2007 - 01.2010
- Accounts Payable - Administrative Assistant
- Data entry input
- Filed and scanned invoices and paystubs
- Prepared, issued checks to vendors and employees
- Organized tax payments for mailing.
Education
Certificate -
TESST College of Technology
Arlington, VA01.2007
Diploma -
LaPlata High School
01.2004
Skills
- Excellent writing and communication skills
- Excellent time management and leadership skills
- TIME MANAGEMENT
- LEADERSHIP SKILLS
- Front Desk
- Front Office
- Receptionist
- Billing
- Scheduling
- Cash Handling
- Packaging and Mail Receiving
- Verbal and Written Communication
- Time Management
Timeline
Front Desk Receptionist
Recovery Centers of America
11.2021 - Current
Front Desk Supervisor
Hilton Garden Inn
07.2013 - 10.2021
Data Operator
Midtown Personnel, Inc
01.2010 - 01.2013
Administrative Assistant/Reception
NCB
01.2007 - 01.2010
Certificate -
TESST College of Technology
Diploma -
LaPlata High School